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Donley Ford of Shelby
Shelby, OH
451 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Shelby team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Shelby location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Shelby have the ability to help you tackle these tough decisions.
Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Shelby professionals.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 451 reviews
Verified Customer
January 04, 2021
Overall a good experience. Nice and helpful staff. However, I had an appointment for oil change and it took just under 1.5 hours. I feel that the service could have been done a little quicker. However, I had an appointment for oil change and it took just under 1.5 hours. I feel that the service could have been done a little quicker. More
by schiefer.brent
Employees Worked With
Andy
January 04, 2021
very friendly, easy to work with. pleasant experience, will go back for service, very knowledgable, helpful. My car was serviced in the that they said it would be done will go back for service, very knowledgable, helpful. My car was serviced in the that they said it would be done More
by basham.17
Employees Worked With
chris yocum
January 04, 2021
Very easy to work with. They where .Friendly & fair with offer on trade-in vehicle . Not overly pushy to make a deal that you were not comfortable with. In all would recommend dealership to others. offer on trade-in vehicle . Not overly pushy to make a deal that you were not comfortable with. In all would recommend dealership to others. More
by m.rothpainting
Employees Worked With
Gage Schroeder, Mikaela Moore
January 02, 2021
Great experience. Dealt with Dan Reese as I have for years.. Would highly recommend you call him for your next vehicle. Love the fact I just tell him what I want he finds it and always with the Help of years.. Would highly recommend you call him for your next vehicle. Love the fact I just tell him what I want he finds it and always with the Help of Aaron Sponseller they get me a fair price. Thanks More
by winetrent
Employees Worked With
Dan Reese
December 31, 2020
Graham Automall always vacuumed out the front floors and washed the vehicle. It was a nice extra thing that they did when you chose them. washed the vehicle. It was a nice extra thing that they did when you chose them. More
by stephfrasher
Employees Worked With
Didn't work with any of above, Dan Reese, Gage Schroeder, Jessica Bracamontes
December 26, 2020
Always a pleasant experience with professionalism by the staff. I love the rewards program. I received free oil change and wipers replaced as well too. staff. I love the rewards program. I received free oil change and wipers replaced as well too. More
by MGRIFFITHJR
Employees Worked With
Jessica Bracamontes, Mikaela Moore
December 24, 2020
I always get what I expect and am always acknowledged properly and pleasantly. It's always pleasure doing any kind of business with Donely Ford of Shelby! properly and pleasantly. It's always pleasure doing any kind of business with Donely Ford of Shelby! More
by fritzgj13
Employees Worked With
Andy in Service, Dan Reese, Mikaela Moore
December 17, 2020
Great service, but online reservation system and text message communication need improvement. Service department was not fully informed of what I needed, but they did take care of me. message communication need improvement. Service department was not fully informed of what I needed, but they did take care of me. More
by pdwolf
Employees Worked With
Andy Wood
December 17, 2020
Always takes care of my concerns ... Great sales department also .. Showed me some new products while I waited for service ...Got to look at the new Bronco Sport ... department also .. Showed me some new products while I waited for service ...Got to look at the new Bronco Sport ... More
by MSANTELL
Employees Worked With
Chris Yokem
