Donley Ford of Shelby

Every thing went great. One item on the full service missed the mark tire pressures were checked but was not filled to the required pressures missed the mark tire pressures were checked but was not filled to the required pressures More

Donley Ford service department in Shelby Ohio has always been my go to dealership for my last two cars. Andy Wood is always a pleasure to work with. been my go to dealership for my last two cars. Andy Wood is always a pleasure to work with. More

Andy and the whole crew do an outstanding job arranging to get my vehicle in for service and correcting issues. Highly recommend the Shelby Dealership for service! to get my vehicle in for service and correcting issues. Highly recommend the Shelby Dealership for service! More

Might as well start from the beginning. My interaction with the dealership started with Mikaela. I requested some information about a vehicle. Mikaela was very professional, kind, and helpful in the way s with the dealership started with Mikaela. I requested some information about a vehicle. Mikaela was very professional, kind, and helpful in the way she interacted with me. She then got me in contact with Rickey “Buckeyes” Maffet. This young man went above and beyond throughout the entire process! Needless to say we ran into stumbling blocks during the process. Availability, price, model, color, and then delivery. Throughout Rickey never wavered keeping his composure and maintaining a very calm voice at all times, hurdle after hurdle always keeping the sale alive! And on top of that he hide the fact that he was a Buckeye fan the entire time!! Lol when I found out Rickey was relatively new I was shocked. He carried himself like a seasoned veteran. And then we come to the money. It always comes down to the finances and Jan made the process easy! Needless to say this sale had its share of holdups and setbacks, all of which were my fault! From the check being in my wife’s name, my horrendous picture of said check and then my wife and I not signing the check before overnighting it and the paperwork back! Through the whole thing Jan rolled with the punches and kept the deal together, staying relaxed and professional the whole time! She really did keep the deal alive! And then last but not least my man Bryant steps in and saves the deal once again by supplying me with a carrier to deliver our vehicle for less than half of the other quotes I was getting on my own. And this service turned out to be excellent! Thank’s Bryant! I must tell you I really wish that this dealership was in my area because they would have a patron for life in the Cooper family of 7!! With such a wonderful experience you might just have one from Bucks County Pennsylvania anyway!! Thank you again guys, a job well done! Sincerely, Mike Cooper More

Always friendly and professional service. Never have been oversold and they always explain in detail what services they performed. You can deal here with confidence! been oversold and they always explain in detail what services they performed. You can deal here with confidence! More

Were very friendly to sell me car and worked with me on my budget. After signing papersni got truck 5 days later, they forgot all the paperwork, and the 2nd key, didnt clean engine compartment as they said my budget. After signing papersni got truck 5 days later, they forgot all the paperwork, and the 2nd key, didnt clean engine compartment as they said they would..otherwise was very happy with service More

Quick and great service. Appreciate everything you guys do. Scheduling of an appointment went very smooth and I got the day and time I requested! Thanks again! do. Scheduling of an appointment went very smooth and I got the day and time I requested! Thanks again! More

They excelled in their service during this appointment. Diagnosed a key fob problem and fixed a Bluetooth problem as requested. Great communication as well. Thanks Diagnosed a key fob problem and fixed a Bluetooth problem as requested. Great communication as well. Thanks More

The workers there were all speedy, helpful, and kind, especially those working in the service department. Thank you for your help with my many questions too! Great service and thank you! especially those working in the service department. Thank you for your help with my many questions too! Great service and thank you! More

The service department people treat me like I'm the most important part of their day. I know they will look after what I need to have done to my vehicle even if I"m not aware of it. Couldn't ask for a bette important part of their day. I know they will look after what I need to have done to my vehicle even if I"m not aware of it. Couldn't ask for a better bunch of people!! More