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Donley Ford of Shelby

Shelby, OH

Overview
Employees
Reviews
Vehicles
4.6
451 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Shelby team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Shelby location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Shelby have the ability to help you tackle these tough decisions. Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Shelby professionals.
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249 Mansfield Ave.

Shelby, OH

44875

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Showing 451 reviews

July 08, 2021

Amazing service as always. We take our Ram truck to the Ford dealership for service because they are friendly, competent, and knowledgeable. We appreciate them knowing our name when we come in the door. More

by Shiloh Farmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yocum, Tom Hoak, Andy
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Jul 09, 2021 -

Donley Ford of Shelby responded

Thank you for the wonderful review! We are always happy to hear from our repeat customers, your business is truly valued! We will share this with Chris and the team and we look forward to working with you more in the future!

July 07, 2021

Rickey was very attentive and the rest of the staff was very nice and friendly and made it a great experience. I would definitely recommend going there. More

by Tarableile13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rickey Maffett
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Jul 08, 2021 -

Donley Ford of Shelby responded

Thank you for the wonderful review and recommendation! We're happy to hear that the team was able to meet and exceed expectations! We will surely share this with Rickey and if you have any questions, don't hesitate to reach out to the team!

July 06, 2021

My seller was very kind and helped me through the whole process and ii am very happy with the end results! Thank you all once again! More

by ashleybrindle09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I got my car from Shelby but it was sold to me in Ashland
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Jul 08, 2021 -

Donley Ford of Shelby responded

Thank you for the positive review! We're glad the team was able to help! Feel free to reach out with any questions you may have down the road! Thank you for allowing us to be a part of your vehicle purchase!

July 05, 2021

The team here is excellent and go out of their way to provide great customer service! More

by JOHN.FOSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept
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Jul 05, 2021 -

Donley Ford of Shelby responded

Thank you for the positive review! We're glad to hear that the team exceeded expectations once again! Thank you for doing business with us and we hope to work with you more for many years to come!

June 30, 2021

Super friendly staff. Process was smooth and easy. Ricky was very helpful in helping me buy a 2017 Ford Fusion. I would recommend this dealership. More

by jebgrover6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Rickey Maffett
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Jul 01, 2021 -

Donley Ford of Shelby responded

Thank you for the awesome review and congratulations on the 2017 Fusion! We will share this with Rickey, Gage, and the rest of the team and we hope to work with you more in the future! Thanks again for choosing Donley!

June 27, 2021

I would like to thank Ricky and the Donley team for a great experience in purchasing our Ranger Tremor. Super great sales team. More

by Rjrogers73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Mikaela Moore, Bryant Kucera, Rickey Maffett
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Jun 28, 2021 -

Donley Ford of Shelby responded

Thank you for the wonderful review! Congratulations on the Ranger Tremor, good choice! We will share this with Rickey and the team and we hope to work with you more in the future. If you have any questions on the new vehicle, don't hesitate to reach out, we'd be more than happy to assist!

June 25, 2021

Great service and they’ll work with you. Easy process! More

by Isha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Bryant Kucera, Rickey Maffett
Report | Print
Jun 25, 2021 -

Donley Ford of Shelby responded

Thank you for the positive review! We truly value your business! The team will be glad to hear that you were pleased with their service! We look forward to assisting you further in the future!

June 24, 2021

Luke is a very outgoing, great with explaining and understanding!! More

by arielgracecole
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Rickey Maffett, Luke Honaker
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Jun 25, 2021 -

Donley Ford of Shelby responded

Thank you for the wonderful review and congratulations on the Honda Civic! Please feel free to reach out if you have any questions or concerns down the road! The team would be more than happy to assist!

June 23, 2021

Rickey Maffett did a great job, answered all of our questions and got us the car we wanted. No hassle and we appreciate that a lot! More

by Isha
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Bryant Kucera, Rickey Maffett
Report | Print
Jun 23, 2021 -

Donley Ford of Shelby responded

Thank you for the wonderful review and allowing us to be a part of your vehicle purchase process! Rickey will be ecstatic to hear your positive feedback! Please let us know if you have any questions along the way, we would be more than happy to assist!

June 20, 2021

The service was done on a timely manner, everyone was friendly and courteous ! We Will continue to us then to device all my vehicles in he future More

by djpost
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Reese, Gage Schroeder, Bryant Kucera
Report | Print
Jun 21, 2021 -

Donley Ford of Shelby responded

Thank you for the review! We are ecstatic to hear that the team was able to meet and exceed expectations! We will share this with the team and we look forward to working with you again for future service!

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