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Donley Ford of Shelby
Shelby, OH
451 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Shelby team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Shelby location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Shelby have the ability to help you tackle these tough decisions.
Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Shelby professionals.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 451 reviews
Verified CustomerSeptember 17, 2021
Super easy experience buying a vehicle at Donley in Shelby! Luke was knowledgeable, friendly and quick! What more can you ask for? Shelby! Luke was knowledgeable, friendly and quick! What more can you ask for? More
by Heatherlewosu
Employees Worked With
Dan Reese, Gage Schroeder, Bryant Kucera, Rickey Maffett, Luke Honaker
August 31, 2021
I was very pleased with my experience. Everyone I worked with were very friendly and professional. They took care of my business quickly and professionally. with were very friendly and professional. They took care of my business quickly and professionally. More
by shellevans25
Employees Worked With
Gage Schroeder, Mikaela Moore, Luke Honaker
August 18, 2021
Buying process was somewhat easy but takes a long time. It's nice to do the "paperwork" online so it's less signing. Salesmen were nice and friendly. It's nice to do the "paperwork" online so it's less signing. Salesmen were nice and friendly. More
by David.amert
Employees Worked With
Luke Honaker
August 11, 2021
Identified the source of the problem on day one appointment and ordered the necessary replacement parts. Installed the replacement parts as agreed on the day of the follow up appointment, problem f appointment and ordered the necessary replacement parts. Installed the replacement parts as agreed on the day of the follow up appointment, problem fixed. More
by CLAIM_MAN
Employees Worked With
Chris, Andy
August 10, 2021
The part installation was perfect.The problem was the parts department ordered the wrong part, and after installation was made it would have been hard to take it off with out possible damage to the hood parts department ordered the wrong part, and after installation was made it would have been hard to take it off with out possible damage to the hood paint,so l deferred to leaving it on.l was not pleased. Service salesman did more than l expected to try help me out.My salesmen Dan Reese ,was the main reason I brought my new ford truck at Donley Ford of Shelby,Ohio,which is out of town for me. He’s a great person and he helped me out when I needed help.I rate Dan as A+. More
by robertyarger
Employees Worked With
Chris Yocum ,customer serviceman., Dan Reese, Gage Schroeder
August 09, 2021
Always have nothing to worry about with the service dept. at Donley. They treat me very well. Always work with my hectic work schedule to make it work for me. at Donley. They treat me very well. Always work with my hectic work schedule to make it work for me. More
by rschroeder108
Employees Worked With
Gage Schroeder
August 02, 2021
A++ great service, great sales department, great finance officer, nice and friendly people. But My 2021 Ford explorer limited model still have a problems sense a beginning.... APIM NOT working properly officer, nice and friendly people. But My 2021 Ford explorer limited model still have a problems sense a beginning.... APIM NOT working properly and Ford MFG CASTOMER SERVICE refused replase defective part without proper code..because Ford diagnostic program doesn't recognize properly defective part code, looks like nobody want help me form Ford MFG, BUT Donley service department did excellent Job, I still disappointed with MFG Customer service , They promised call me back but didn't Thank you for attention on this matter Jouri More
by jouri
Employees Worked With
Gage Schroeder, Mikaela Moore
