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Donley Ford of Shelby

Shelby, OH

Overview
Employees
Reviews
Vehicles
4.6
451 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Shelby team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Shelby location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Shelby have the ability to help you tackle these tough decisions. Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Shelby professionals.
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249 Mansfield Ave.

Shelby, OH

44875

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Showing 451 reviews

November 14, 2021

Excellent experience! Luke was my salesman and I would recommend him/Donley Ford Of Shelby to anybody looking for a vehicle! More

by KSPRING66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Honaker
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Nov 15, 2021 -

Donley Ford of Shelby responded

Thank you for the fantastic review and recommendation! We're glad the team was about to meet and exceed expectations once again and we hope to assist you more in the future. Again, congratulations on your vehicle purchase and thank you for choosing Donley Ford of Shelby!

November 13, 2021

Excellent service, highly satisfied with the way I was treated and I would recommend and will purchase again in the future. More

by Grizzly7110
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Honaker
Report | Print
Nov 15, 2021 -

Donley Ford of Shelby responded

Thank you for the 5 Star review and recommendation. Luke and the team will be ecstatic to hear they were able to exceed expectations! Congratulations on the purchase of the Mustang and we hope to work with you again in the future!

November 07, 2021

Dan helped me order my new truck. He was very patient as we built 4 ways before I selected what I ordered. They kept me informed of build and ship dates all the way through the 5 and half months. More

by apwbud8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Reese, Gage Schroeder, Bryant Kucera
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Nov 08, 2021 -

Donley Ford of Shelby responded

Thank you for the 5 Star review. We're glad Dan and the team were able to assist you in your order and purchase. We know the wait for your new vehicle can be lengthy at times, so we like to keep everyone as informed as possible! Thanks again for choosing Donley Ford of Shelby, and congratulations on your purchase!

October 28, 2021

My experience was very pleasant. Staff was very friendly and knowledgeable. Highly recommend them to anyone looking for your next vehicle. More

by Gram2kam1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Rickey Maffett
Report | Print
Oct 29, 2021 -

Donley Ford of Shelby responded

Thank you for the review and recommendation. We appreciate you taking the time to leave us your feedback! We strive to provide every customer with a truly exceptional experience. Please let us know what we can do in the future to provide you with 5 Star service! Thanks again for choosing Donley Ford of Shelby and congratulations on the purchase of your new Escape!

October 28, 2021

The service department at Donley Ford Shelby not only serviced my ride with ‘the work’, but also cleaned my interior front windshield! I couldn’t believe how dirty it was; I thought I needed new glasse More

by msilcox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy in Service Department
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Oct 29, 2021 -

Donley Ford of Shelby responded

Thank you for the wonderful review. This is what we love to hear and we're glad the team was able to meet and exceed expectations! We will share this with the team and we truly look forward to your next visit!

October 23, 2021

My experience and Donley Ford Of Shelby service department was great they were professional polite and my car was done in a reasonable amount of time very good dealership. More

by durkin4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Wood
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Oct 25, 2021 -

Donley Ford of Shelby responded

Thank you for the 5 Star review. We're glad the team was able to leave a lasting impression! We will share your feedback with them and we hope to work with you more in the future!

October 20, 2021

Donley ford has great employees that are easy to work with. Purchasing a new F-150 was hassle free. More

by Mkrz360
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Rickey Maffett
Report | Print
Oct 22, 2021 -

Donley Ford of Shelby responded

Thank you for the 5 Star review. We appreciate you taking the time to leave us your feedback. We're glad to hear that the team left a lasting impression on yet another customer. We will share this with the team and we look forward to working with you more along the way!

October 20, 2021

Well run dealership. Have purchased a number of vehicles from them. Chris manages service at a very professional level. More

by jacksondeb71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Yokum. Top notch Service Manager
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Oct 22, 2021 -

Donley Ford of Shelby responded

Thank you for the awesome review. We always appreciate hearing form our repeat clientele, your business is truly important to us! We will share your feedback with Chris and the crew and we look forward to serving you for many years to come!

October 05, 2021

The process was easy and quick- appreciated the staff’s willingness to understand what was important to me and make it happen! More

by SVRice8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Mikaela Moore, Rickey Maffett
Report | Print
Oct 06, 2021 -

Donley Ford of Shelby responded

Thank you for the 5 Star review. It's great to hear that the team was able to exceed expectations for you! We will share this with Rickey and the rest of the team and we hope to work with you again in the future!

October 01, 2021

Great work. Very efficient. Will be back. I have nothing more to say for 15 words More

by SAWDUST4411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service. Andy Chris Luther
Report | Print
Oct 04, 2021 -

Donley Ford of Shelby responded

Thank you for the 5 Star review, we appreciate you taking the time to leave us your feedback. We hope to work with you more in the future. Please feel free to reach out if you have any questions or concerns along the way.

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