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Donley Ford of Shelby

Shelby, OH

4.6
451 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Shelby team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Shelby location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Shelby have the ability to help you tackle these tough decisions. Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Shelby professionals.
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249 Mansfield Ave.

Shelby, OH

44875

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Showing 451 reviews

January 22, 2022

Wonderful experience would highly recommend Them to purchase a vehicle very professional and friendly staff More

by HOLLY.DAVIS0073
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Reese, Gage Schroeder
Jan 26, 2022 -

Donley Ford of Shelby responded

Thank you for the awesome review! We strive to provide everyone with a truly exceptional experience. The team will be happy to hear your positive feedback and we hope to work with you more in the future. Thanks again for choosing Donley Ford of Shelby!

January 19, 2022

Donely Ford of Shelby made the process of purchasing a vehicle as painless as possible. They were extremely professional and organized and went above beyond expectations. More

by acpauly1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Rickey Maffett
Jan 26, 2022 -

Donley Ford of Shelby responded

Thank you for the fantastic review. The team will be ecstatic to hear they left a lasting impression! We hope to work with you more along the way and we thank you for choosing Donley Ford of Shelby!

January 03, 2022

Fast and dependable service.workers are great and you can trust them to be truthful and honest when they tell you what needs to be done to your vehicle. More

by dbates14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy
Jan 04, 2022 -

Donley Ford of Shelby responded

Thank you for the 5 Star review, this is what we love to hear. We will surely share your feedback with the team and we look forward to your next visit! Thanks again for choosing Donley Ford of Shelby for your service needs.

December 27, 2021

Chris and Andy has always done a great job for me in the service dept. keep up the good work. More

by kjegner
Recommend Dealer
Yes
Employees Worked With
Chris and Andy in Service
Dec 28, 2021 -

Donley Ford of Shelby responded

Thank you for the wonderful review. We always appreciate hearing from long-time customers, your business is truly valued! We will share this with Chris and the service team and we look forward to your next visit!

December 21, 2021

It was a pleasant service that went very smoothly. Chris & Andy in the service department was very helpful. More

by dwwood277
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris & Andy in service Brian in parts
Dec 22, 2021 -

Donley Ford of Shelby responded

Thank you for the 5 Star review! The service team with be ecstatic to hear your positive feedback. Feel free to reach out any time for questions or concerns, we're always here to help!

December 20, 2021

Donley Ford in Shelby has always been very good to me and I am satisfied with their work. More

by MELLANIELEWIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
Dec 22, 2021 -

Donley Ford of Shelby responded

Thank you for the 5 Star review. We're always happy to hear from repeat customers, your business is truly valued! We will share this with the team and thanks again for choosing Donley Ford of Shelby!

December 20, 2021

The salesman went above and beyond for me! I so appreciate Ricky and Donley Ford. I love my new Ford Escape More

by barbaraisenhart
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rickey Maffett
Dec 22, 2021 -

Donley Ford of Shelby responded

Thank you for the fantastic feedback! We always love to hear from our happy customers. We'll share this with Rickey and we hope to work with you more along the way. Thanks again for choosing Donley Ford of Shelby!

December 14, 2021

Always a great experience at Donely Ford of Shelby! Thank you for taking such great care of your customers, both in sales and service! More

by artisticjazz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Weaver
Dec 16, 2021 -

Donley Ford of Shelby responded

Thank you for the kind review! We appreciate you!

November 18, 2021

Rickey and Gage were so awesome!!! I drove 8 hours to buy a Tacoma and they had the hook up throughout the entire process! Very responsive, fun to talk with, all around great guys! 10/10 would recommend them More

by fpugh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Rickey Maffett
Nov 22, 2021 -

Donley Ford of Shelby responded

Thank you for the fantastic review and recommendation. Rickey and Gage will be ecstatic to hear your positive feedback. Please reach out if you have any questions along the way, we're always willing to help. Once again, thank you for choosing Donley Ford of Shelby!

November 16, 2021

The guys at Donley made my car buying experience great ! Very resourceful & understanding. Would recommend to anybody I know ! Go Ricky ! More

by cynncityy1997
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Bryant Kucera, Rickey Maffett
Nov 17, 2021 -

Donley Ford of Shelby responded

Thank you for the 5 Star review and recommendation! We appreciate you taking the time to leave us your feedback. Please let us know if you have any questions later on down the road, the Donley team is always here to help! Thanks again for choosing Donley Ford of Shelby!

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