Donley Ford of Shelby

The service group has been excellent to work with. Everyone is very friendly and knowledgeable. They provide timely feedback for my vehicles service appointments which is very helpful with our famil Everyone is very friendly and knowledgeable. They provide timely feedback for my vehicles service appointments which is very helpful with our family’s busy schedule. More

It was very friendly as soon as I walked in the door the lady that helped me look at the truck was very helpful and stayed all the way till after close was very amazing service. lady that helped me look at the truck was very helpful and stayed all the way till after close was very amazing service. More

Dan, Gage, and Matt always do a great job within the company making it feel really easy and safe to buy a vehicle. Easy and quick buying process. company making it feel really easy and safe to buy a vehicle. Easy and quick buying process. More

This isn’t the first dealership I’ve been to, but it is the first one who has gone above and beyond my wants/needs. They really worked with me to be able to get me into the car I’ve been wanting for a whil the first one who has gone above and beyond my wants/needs. They really worked with me to be able to get me into the car I’ve been wanting for a while, Rickey was my sales guy and was very hospitable and presented great customer service. I highly recommend anyone who is looking for a new car to go to Donley before they try with any other dealership More

The Shelby branch was very helpful. The sales team quickly contacted me to let me know the vehicle that I was interested in was at one of their other locations, however they would have The sales team quickly contacted me to let me know the vehicle that I was interested in was at one of their other locations, however they would have the vehicle brought to the Shelby branch within the hour. I was greeted with a smile and a hand shake outside the door by the sales associate upon my arrival, very pleasant and knowledgeable with all questions and or concerns that I had. I can't speak highly enough about the professional yet personable experience that I had with all of the Shelby staff that I was in contact with throughout my purchase. More

Rickey was very easy to work with and he made sure we got a good detailed answer to every question we asked. Donkey was very helpful to help me get such a nice, reliable car as a young first time buyer. Over a good detailed answer to every question we asked. Donkey was very helpful to help me get such a nice, reliable car as a young first time buyer. Overall very satisfied! More

They are attentive, patient, go above and beyond, keep you updated, and everyone is nice! you updated, and everyone is nice! More

They are always great.we will continue to have service on our vehicle at donkey Shelby our vehicle at donkey Shelby More

We appreciate the flexibility, communication and have confidence in Donley Ford of Shelby. Special Kudos to Tom and Chris! confidence in Donley Ford of Shelby. Special Kudos to Tom and Chris! More

Dealership will mislead you. I live over an hour away and had been working with a sales person to purchase a used truck. I was discussing price with them and had already secured financing. I was told the pri had been working with a sales person to purchase a used truck. I was discussing price with them and had already secured financing. I was told the price would be reduced if financed through dealership and get "first choice" then once credit application was completed they did not want to reduce the price. I said I would buy at full price but would use my financing and called out the agreement to lower price. They then agreed to lower the price but then sprung a non refundable deposit on me for a used vehicle that I could not get back unless I bought and would not budge or make it conditional then started to tell me how much other interest there was in the truck. My opinion is they did not want to sell me the truck at the promised lowered price so they added a non refundable deposit requirement and backed away from that promise of me getting first choice. Truck was sold to someone else and now my credit score has dipped due to multiple hard inquires. Good luck if purchasing through them. I hope it goes better for others. More