Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Donley Ford of Shelby

Shelby, OH

Overview
Employees
Reviews
Vehicles
4.6
451 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Shelby team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Shelby location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Shelby have the ability to help you tackle these tough decisions. Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Shelby professionals.
Contact Dealership
View Awards

249 Mansfield Ave.

Shelby, OH

44875

Directions

By Type

Showing 451 reviews

March 26, 2022

Everyone I dealt with was absolutely great! I did most of my dealings over the phone and when I showed up to pick up my truck, it was ready to go and clean! Dan and Gage were very professional More

by mraaronfry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Reese, Gage Schroeder
Report | Print
Mar 30, 2022 -

Donley Ford of Shelby responded

Thank you for the 5 Star review, this is great news! We will share this with the team and we look forward to working with you again in the future. Please let us know if you have any questions along the way! Thanks again for choosing Donley Ford of Shelby for your new vehicle purchase!

March 26, 2022

Very helpful, friendly people Looked for a long time and they're the ones that made it happen! Thank you!! More

by ddavies0
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Richelle Schunatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2022 -

Donley Ford of Shelby responded

Congratulations on your new Explorer Timberline, you pick a perfect trim and color option! The team will be ecstatic to hear your positive feedback. We hope you love your new Explorer and we look forward to working with you more in the future!

March 24, 2022

Great Service! The team at Donley is always polite and up front with what needs done to keep my truck in tip top condition More

by kj_fire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Wood
Report | Print
Mar 30, 2022 -

Donley Ford of Shelby responded

Thank you for the wonderful review. We are always please to hear from our repeat clientele, your feedback is truly important to us! We will share your feedback with the team and we sincerely look forward to your next visit with us. Thanks again for being a valued Donley customer!

March 23, 2022

They were very accommodating. I am very pleased. Never had a car that made fuel.!! More

by nittomm3
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Richelle Schunatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gage Schroeder
Report | Print
Mar 30, 2022 -

Donley Ford of Shelby responded

Thank you for the 5 Star review and congratulations on your new Ford Escape! The team will be happy to hear your positive feedback. We hope to work with you more along the way and we thank you again, for choosing Donley for your new vehicle purchase!

March 22, 2022

I was so pleased with this dealer I will do business with them again . Great SUV and great dealer. thank you again. Harold and Ruth Pierce More

by hmpierce130
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richelle Schunatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Weiss
Report | Print
Mar 30, 2022 -

Donley Ford of Shelby responded

Thanks Harold and Ruth for the 5 Star review. We're glad you love your new Ford and were happy with the Donley sales team! We will share this with the crew and we sincerely hope to work with you more in the future. Thanks again for choosing Donley Ford of Shelby!

March 21, 2022

Rickey was great. My fiancé and I both bought a car the same day and he made the process so easy and stress free. I would definitely recommend going to donley in Shelb More

by thompson.kaylynn11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rickey Maffett
Report | Print
Mar 21, 2022 -

Donley Ford of Shelby responded

Congratulations on both of your new vehicles, that's twice as exciting! Please let us know if either of you have any questions along the way. Thank you for choosing Donley Ford of Shelby and we truly hope to work with you both again in the future!

March 20, 2022

They were all very friendly and nice! ! Also helpful about what I was looking for!! More

by alissam63
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richelle Schunatz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cameron Hartge
Report | Print
Mar 21, 2022 -

Donley Ford of Shelby responded

Thank you for the 5 Star review. We're so glad the team was able to get you into the right car for you! We will share this with the team and we hope to work with you more along the way! Thanks again for choosing Donley Ford of Shelby.

March 19, 2022

Dan was patient with all our questions,very knowledgable about the Ford Edge,and best of all,he wasn't pushy! We enjoyed getting to know him. More

by kinsaw779
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Reese
Report | Print
Mar 21, 2022 -

Donley Ford of Shelby responded

Thank you for taking the time to leave us your positive feedback. We strive to provide every customer with a truly exceptional experience. We hope to work with you more along the way and please let us know if there is anything we can do to provide you with 5 Star service in the future. Thanks again for choosing Donley Ford of Shelby!

March 18, 2022

They worked hard to allow me to get the vehicle I wanted I'm so happy with my new ride thank you Donley Ford 5 star appreciation More

by sharonkilgore50@gmail.com
Customer Service
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder
Report | Print
Mar 21, 2022 -

Donley Ford of Shelby responded

Congratulations on your vehicle purchase! We so glad to hear the team was able to get you in to the right vehicle for you. We will share this with Gage and the team and look forward to working with you more along the way!

March 14, 2022

Couldn't have asked for better service. Rickey was so awesome. One hundred percent recommend. More

by Brenna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gage Schroeder, Rickey Maffett
Report | Print
Mar 21, 2022 -

Donley Ford of Shelby responded

Thank you for the wonderful review and recommendation! We're glad Rickey and the team were able to provide you with exceptional service. We hope to work with you again in the future and we thank you for choosing Donley Ford of Shelby!

1
...
11
12
13
...
46