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Donley Ford of Shelby
Shelby, OH
451 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Shelby team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Shelby location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Shelby have the ability to help you tackle these tough decisions.
Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Shelby professionals.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 451 reviews
November 16, 2023
The absolute worst car-buying experience ever! I was told the used SUV I was buying was fully checked out, serviced, and ready to go, so I made all necessary arrangements on my end and traveled th I was told the used SUV I was buying was fully checked out, serviced, and ready to go, so I made all necessary arrangements on my end and traveled three hours to get there. I arrive to be told of a power window problem that "just happened this morning." We then take it for a drive only to note a bad shimmy. Their solution was to swap the new tires & chrome heels with a set of used tires on black rims. The shimmy is fixed, but then we can hear bad strut bearings. The manager then offers a $500 discount to take it that way. When I insist they pay to fix it, he then wants to cap their liability at $900! I declined and left fully SIX HOURS after I arrived for another three hour home with no SUV! More
by gk6854
Employees Worked With
Drew Kopina, Holace Harper
June 30, 2023
Morgan was awesome to work with! She was very helpful in deciding which car to get. She was very helpful in deciding which car to get. More
by Tmkist5
May 16, 2023
Everyone was so nice and worked so hard to get me into my new car, they found me low interest rates and payments thats was better than i had thought. So i am greatful and will recommend Donley of Shelby to a new car, they found me low interest rates and payments thats was better than i had thought. So i am greatful and will recommend Donley of Shelby to anyone looking for a new car. More
by Chevybond21
Employees Worked With
Morgan Bond
April 29, 2023
I believe this dealership is one of the best I’ve went to. They helped us find our perfect vehicle! They were really respectful and quick to answer any questions we had. They also went above and beyond to to. They helped us find our perfect vehicle! They were really respectful and quick to answer any questions we had. They also went above and beyond to help us with our children while signing paper work. Can definitely recommend this dealer to help you find your vehicle while making everything easy and less stressful! 10/10 recommend! More
by Deven Dennison
April 29, 2023
Everyone was so helpful and kind. They made the whole experience easy and as painless as possible! I’m so happy with my experience and I can’t thank Morgan and Holace enough! They made the whole experience easy and as painless as possible! I’m so happy with my experience and I can’t thank Morgan and Holace enough! More
by fultz.abigail1
Employees Worked With
Holace, Morgan Bond
December 28, 2022
Was proud of the vehicle they were selling. Looked great and still wanted time to detail it. Worked to make it convenient for us. Thank you Richelle! Looked great and still wanted time to detail it. Worked to make it convenient for us. Thank you Richelle! More
by kmiller423
Employees Worked With
December 18, 2022
The service department is great! Chris, Andy and all the mechanics are very friendly and do a thorough job. When I have had an issue, they took care of the problem as soon as possibl Chris, Andy and all the mechanics are very friendly and do a thorough job. When I have had an issue, they took care of the problem as soon as possible. They do an awesome job! More
by IRIS_H68
Verified CustomerEmployees Worked With
Chris, Andy, Nick, Tom, Luther, Brian and the rest of service department
