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Donley Ford of Mt. Vernon

Mount Vernon, OH

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676 Reviews
Call Dealership (740) 392-2222
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1455 Coshocton Ave.

Mount Vernon, OH

43050

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676 Reviews of Donley Ford of Mt. Vernon

September 13, 2022

Everyone was so nice and welcomed me at the door. I had an appointment to test drive a Bronco and Alicia was so excited to see me. More

by Townsend.marissa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Childs
Report | Print
Sep 15, 2022 -

Donley Ford of Mt. Vernon responded

Thank you so much for your feedback. We truly appreciate you giving us a chance to help you with your purchase. Congratulations on your purchase, enjoy that new ride!

September 12, 2022

She was very friendly and I didn’t feel pushed to buy anything. She was helpful and patient with me. More

by dirtdawgs1125
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niki Evanoff, Jeffrey Renner, Alicia Childs
Report | Print
Sep 15, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for your purchase and time in writing this review. We strive to provide a more welcoming environment and purchase process. We are so happy to have been able to help you get into a new vehicle and look forward to seeing you again in the future. Enjoy your new ride!

September 09, 2022

We got a fair deal with almost no hassle. Thank you very much Alicia Childs. More

by YRF
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niki Evanoff, Jeffrey Renner, Alicia Childs
Report | Print
Sep 12, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for your feedback. We are so happy that Alicia was able to get you taken care of. We look forward to earning your business again in the future. Enjoy your new ride!

September 08, 2022

The driveshaft from a Ford recall took a long time to have delivered, no fault of the dealership. It was installed and ready to go earlier than was expected. Quality work and excellent service. More

by JFRYE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Armstrong, Tina Beaver
Report | Print
Sep 12, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for your feedback. We truly appreciate your patience and understanding in this situation. I'm sure you know if we could carry these in stock so you would never have to wait, we absolutely would. Thanks again for your understanding and we look forward to seeing you again in the future. Please don't hesitate to reach out if you need anything, we are always here to help.

September 03, 2022

This was probably the best experience ive ever had at a dealership everyone is professional and friendly More

by Daniel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Childs
Report | Print
Sep 06, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for your feedback Daniel. We are so happy that you had a good experience working with Alicia. We appreciate your business and look forward to working with you again in the future. Enjoy your new vehicle.

September 03, 2022

Very nice and helpful. I would recommend anyone to them for a vehicle purchase. Very pleased with the service I received. More

by Jburwell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gabe Atherton
Report | Print
Sep 07, 2022 -

Donley Ford of Mt. Vernon responded

Thank you so much for your feedback. We appreciate you and look forward to earning your business again in the future. Enjoy your new ride!

August 30, 2022

Friendly and great customer service. They were not like your typical dealership of being pushy and made the deal painless and easy! More

by bear0677
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Childs
Report | Print
Sep 01, 2022 -

Donley Ford of Mt. Vernon responded

Thank you so much for your kind words. We try not to be the "pushy" salespeople everyone dreads having to deal with. We are so glad to have made the process painless for you and look forward to earning your business again in the future. Enjoy your new ride!

August 30, 2022

Helpful and professional. They made our first time buying a new vehicle really easy. They were very clear on everything and made sure it was exactly what we wanted. More

by Gm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Giffin, Gabe Atherton
Report | Print
Aug 30, 2022 -

Donley Ford of Mt. Vernon responded

Thank you so much for your review. We are so happy that you left here feeling satisfied, that is what we strive for on each visit. Enjoy your new vehicle, we look forward to seeing you again in the future!

August 30, 2022

Was able to get an appointment for service within two weeks. I had two issues with my F150 - one serious one minor. They gave me a reasonable quote the same day to correct both issues and the repairs wer More

by john.losego@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Sep 01, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for your feedback. This is the kind of service we hope to always provide for you. We are so happy we were able to take care of everything and get you back on the road in a satisfactory amount of time. We are here when you need us.

August 29, 2022

Alicia was very responsive and helpful! A great process, we have had a great experience. More

by Patrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicia Childs
Report | Print
Aug 29, 2022 -

Donley Ford of Mt. Vernon responded

Thank you so much for your feedback! We love to hear that Alicia made the process enjoyable for you. We strive to provide this kind of experience every time. Enjoy your new vehicle and we look forward to seeing you next time!

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