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Donley Ford of Mt. Vernon

Mount Vernon, OH

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rated
676 Reviews

1455 Coshocton Ave.

Mount Vernon, OH

43050

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676 Reviews of Donley Ford of Mt. Vernon

March 07, 2022

This was our first time with this dealership when leasing a new car. Jim was extremely friendly, helpful, and open throughout the whole process and we will have no hesitation in returning to Donely Ford for More

by Alan & Roxie Bell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Casebolt, Jeffrey Renner
Mar 21, 2022 -

Donley Ford of Mt. Vernon responded

Congratulations on your new Escape purchase, that's a great choice! Jim will be happy to hear your positive feedback. Please let us know if you have any questions later on down the road, and we hope to work with you more along the way!

March 07, 2022

Pleasant people to deal with. Drove 6-1/2 hours to purchase this vehicle an was not disappointed. Was able to do most of the transaction over the phone. More

by Whitey64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Duncan
Mar 21, 2022 -

Donley Ford of Mt. Vernon responded

Congratulations on your Mustang purchase! We're glad the team was able to help get you into the right vehicle for you, and made the process pleasant and simple as well! Thanks again for choosing Donley Ford of Mt. Vernon.

March 04, 2022

Great dealership that we've dealt with for many years. Jayme is wonderful to work with. Everything was effortless. That is why we always go back to Donley Ford!!! More

by GOBUCKS1957
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ball, Jayme Giffin, Jeffrey Renner
Mar 21, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We always enjoy hearing from our long-term customers, your feedback is truly important to us! Congratulations on your new Ford purchase, please let us know if you have any questions along the way!

March 04, 2022

Very friendly, very knowledgeable about product and service and is always looking for ways to help the customer. They are the best in my book!! More

by ECOON01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Beever, Service Department
Mar 21, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review. Tina and the service team will be glad to hear your positive feedback. We hope to work with you more along the way and thanks again for choosing Donley Ford of Mt. Vernon!

March 03, 2022

They were friendly and helpful on my selection on tired . Very helpful. Prices were really good. More

by SAPPHERB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane in parts
Mar 04, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review and positive feedback. We'll be sure to share this with Shane! We're glad we were able to get you what you needed. Thanks again for choosing Donley Ford of Mt. Vernon!

March 03, 2022

She’s upfront and honest, people person, wonderful personality. Did everything she could to ensure I was satisfied with my vehicle! She met all of my needs. More

by mama_bear828
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Whitacre
March 02, 2022

Tyler was very professional and no pressure! We were given a fair deal on trade in and on the vehicle we purchased. Would not hesitate to recommend Donley Ford More

by Charmaine.hertel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Duncan
Mar 04, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the awesome review and recommendation! Tyler will be excited to hear your positive feedback. We hope to work with you more along the way, please let us know if you have any questions or concerns later on. Thanks again for choosing Donley Ford of Mt. Vernon!

March 01, 2022

The senior sales team that worked with my wife and I did a great job. But there were multiple miscommunications throughout the buying process, that ultimately cost us a large loss upon purchasing our vehicl More

by jrine341
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rob Ball, Jayme Giffin
Mar 01, 2022 -

Donley Ford of Mt. Vernon responded

Mr. Rine, we would be more than happy to discuss this with you further. Please reach out to Brad Bennett at 740-392-2222 Ext:3002.

February 28, 2022

Professional, friendly, knowledgeable personnel. Helpful, but not "pushy". This is the second vehicle I have purchased from this dealership over the past several years and will definitely contact More

by NewJeepOwner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Antill, Jim Casebolt, Brad Bennett, Jeffrey Renner
Mar 01, 2022 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review. It's always a pleasure to hear feedback from a returning customer, your business is truly important! We will share this with the team and we look forward to working with you more along the way!

February 28, 2022

had a car for 18900 i made an offer of 15500 they came back with an offer of 16500. Then later when i was planning to go get the car they said no it’s 18900 i sent a screen shot of the text they said sorr More

by Thomas Peck
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alicia Childs
Feb 28, 2022 -

Donley Ford of Mt. Vernon responded

Thomas, thank you for taking the time to leave us your feedback. We understand your frustrations. We have looked into the situation and there was a little bit of a misunderstanding regarding tax, title, and licensing fees. We would like the opportunity to speak to you further about the issue. Please reach out to our Customer Relations Specialist, Connor, at 740-392-2222 Ext:3004.

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