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Donley Ford of Mt. Vernon
Mount Vernon, OH
675 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Mount Vernon team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Mount Vernon location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Mount Vernon have the ability to help you tackle these tough decisions.
Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Mount Vernon professionals.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 675 reviews
August 12, 2022
Service specialist Tina was absolutely a pleasure to work with, kept me informed, great people skills, in and out in timely manner! Tech Malcom was superb explaining everything and very cordial. Great experi with, kept me informed, great people skills, in and out in timely manner! Tech Malcom was superb explaining everything and very cordial. Great experience, repair and price. Definitely will be back! More
by GATOR7_
Verified CustomerEmployees Worked With
Tina Beaver
August 12, 2022
We stopped in to test drive a car and Gave did an awesome job giving us all the information we needed/wanted. He is very relatable and not pushy at all! job giving us all the information we needed/wanted. He is very relatable and not pushy at all! More
by Meghanlee011
August 10, 2022
Yank their franchise. They lie to us and couldn't even narrow down a simple problem for us. A problem with our tires that we figured out. On top of that we waited 4 hours They lie to us and couldn't even narrow down a simple problem for us. A problem with our tires that we figured out. On top of that we waited 4 hours to get a tire repair and tire rotation and replaced two recalled door locks. I'll never go back to donley Ford in Mt Vernon Ohio. More
by GARRETTKESSLER2
Employees Worked With
It's in the computer system. Just enter Garrett Kessler and it should be in the computer. It's for a 2015 Ford Escape
August 09, 2022
I had a very professional and thorough experience working with Alicia. She met and greeted me at the door and never missed a detail. with Alicia. She met and greeted me at the door and never missed a detail. More
by Loriship20
Employees Worked With
Niki Evanoff, Alicia Childs, Hayley Flowers-Kreps
August 08, 2022
Gave did a wonderful job! Very quick and easy process when dealing with Gabe. Very professional! Very quick and easy process when dealing with Gabe. Very professional! More
by Caseystepp20
Employees Worked With
August 04, 2022
Me and my wife were completely satisfied with the customer service given to us. Jim and Jeff were extremely professional and warm in their presentation to us. What made this experience really nice wa customer service given to us. Jim and Jeff were extremely professional and warm in their presentation to us. What made this experience really nice was the none pressure approach. The final process was smooth and easy. More
by ldarden
August 04, 2022
I brought my car in for to be fixed, they didn’t test drive the car (miles in and out were the same) paid 375$ for spark plugs. Didn’t even get a mile down the road and my car was having the same problem drive the car (miles in and out were the same) paid 375$ for spark plugs. Didn’t even get a mile down the road and my car was having the same problems i brought it in for. Was told i could not have a refund nor could i have a credit applied to the next service. Mechanic and the manager of the service department were rude on the phone. Will not be having my car serviced here again, unless it’s something under my warranty. Extremely disappointed. More
by jasmine davidson
Employees Worked With
Service department
August 02, 2022
I drove an hour and half to look at a particular vehicle. Donley Ford did not disappoint. Everyone was very kind and welcoming. Coleton was very helpful when looking for my vehicle. Donley Ford did not disappoint. Everyone was very kind and welcoming. Coleton was very helpful when looking for my vehicle. More
by smjones011
Employees Worked With
Niki Evanoff, Jeffrey Renner, Coleton Bruch
