Donley Ford of Mt. Vernon

Great Customer Service! I want to thank Jayme Giffin for his excellent customer service while buying my 2016 Ford Escape. I never felt pressured into buying a car, but he mad I want to thank Jayme Giffin for his excellent customer service while buying my 2016 Ford Escape. I never felt pressured into buying a car, but he made my experience a great one. The SUV I was looking for was not available at the Mt. Vernon dealership but Jayme found what I was looking for in only a few hours and within a matter of a few days I was driving my new SUV. More

Straight deal; Good service We've purchased 3 vehicles at Donley (MtV) and had 3 good experiences. Most recently, I knew what I vehicle and features I wanted, and they found a p We've purchased 3 vehicles at Donley (MtV) and had 3 good experiences. Most recently, I knew what I vehicle and features I wanted, and they found a perfect match. Service department has been quick and responsive for routine maintenance. More

Very good experience. Over all we had a very good experience at Donley Ford. Mike Wilsonis very knowledgable about the cars he sells, and helpful in showing us how to u Over all we had a very good experience at Donley Ford. Mike Wilsonis very knowledgable about the cars he sells, and helpful in showing us how to use all the technology. . More

Slow sales department Entered dealership at 11:30 am left at 4pm . Sales department has been dishonest 2 on a vehicle .I feel this dealership is the worst at knowing the ve Entered dealership at 11:30 am left at 4pm . Sales department has been dishonest 2 on a vehicle .I feel this dealership is the worst at knowing the vehicle they are selling. Extremely slow customer service. Overall the worst dealership to waste time I have ever been to. I am 65 so been to a few to compare. Would definitely not recommend More

sold me crap flood vehicle Junk service sold me a flood vehicle and will do nothing to help me get out of it. I am so so disapointed. Sales manager aweful salespeople will do no Junk service sold me a flood vehicle and will do nothing to help me get out of it. I am so so disapointed. Sales manager aweful salespeople will do nothing More

I dropped my vehicle off at Donleys to see if they could locate and repair minute vibration and humming in what appeared to be the rear end of vehicle. I personally changed all drive line u-joints and carri locate and repair minute vibration and humming in what appeared to be the rear end of vehicle. I personally changed all drive line u-joints and carrier bearing and still could not solve problem and I made it clear to Donley what I had done to assist with process of elimination in hopes of solving this mystery. I even indicated that the rear pinion area was warm after driving @ 40 miles to work just to offer another suggestion of where to look for answers. I dropped vehicle off on a Friday and they called me a couple days later and said that the pinion bearing was making noise and $1,400.00 would fix the problem. I was astonished to discover that my efforts to assist with finding the noise was successful however the $1,400.00 estimate stung my wallet. They said they had to order the parts and could take a week to complete. Friday my daughter picked up truck for me and brought home whereas I took for a ride excited to hopefully not hear the noise and vibration only to be saddened to find that the bearing overhaul did NOT fix my problem. I immediately called Donleys and asked them to save the parts and I would be up to talk with them. I met with them only to find that manager did not show for meeting and the mechanic and myself took for a ride to hear the continued noise and vibration where I suggested to mechanic not to drive on hilly roads for flat interstate roads were better to hear and feel the vibration. He chose to stay on hilly, stop and go traffic which was an effort in futility. After two more meetings and dropping vehicle off to no avail I finally met with manager requesting Donleys offer some sort of reimbursement since the bearings never needed replaced! This was substantiated when they saved the removed parts and gave back to me where after further review the bearings and races showed zero signs of wear whatsoever! I even had another ASE certified mechanic inspect parts and he too confirmed that the parts never should have been replaced and that Donley mechanic should have stopped work immediately once he seen no signs of wear on bearing and that problem definitely stemmed from another location on vehicle. BTW- Donley mechanic replaced rear clutch turning plates too that were also in near perfect condition. In the end the manager stood behind her employees swearing that replacement of bearings solved the mystery and that the current humming and vibration was due to tires. So basically they accused my vehicle of having two causes of noise. Forget the fact that the parts that they removed are in near perfect condition. What I experienced is every consumers nightmare with mechanics and that is replacing parts that do need replaced and lining their pockets with exorbitant mark up fees. Buyer beware. More