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Donley Ford of Mt. Vernon

Mount Vernon, OH

4.7
675 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Mount Vernon team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Mount Vernon location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Mount Vernon have the ability to help you tackle these tough decisions. Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Mount Vernon professionals.
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1455 Coshocton Ave.

Mount Vernon, OH

43050

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Showing 675 reviews

July 23, 2020

Great experience at Donley Ford Mount Vernon Good service great people to deal with. Really like my used Ram 1500 pickup. Salesman Shane Myers was very helpful and made this transaction very sm More

by 6543REPAIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Myers
Jul 24, 2020 -

Donley Ford of Mt. Vernon responded

Thank you for sharing these kind words regarding your recent visit with us! We are glad that our sales department could provide you with helpful, polite, and easy service when looking for the right vehicle for you. We will pass these kind words along to Shane and the rest of our team! Thank you for choosing Donley Ford Lincoln of Mt. Vernon!

July 22, 2020

Excellent Customer Service! Thanks to Darla and Jeff along with the whole service center team for providing excellent customer service. It is very much appreciated. Thanks ag More

by Happy Customer!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Antill
Jul 22, 2020 -

Donley Ford of Mt. Vernon responded

Thank you for sharing these kind words on your recent visit with our service department! We are so glad that we could provide you with a satisfying experience regarding your vehicle's needs. We will pass these kind words along to Darla, Jeff, and the rest of our team! Thank you for your 5 star review and for choosing Donley Ford Lincoln of Mount Vernon!

July 22, 2020

knowledgeable staff and quick service I came in unannounced because my car had locked me out. I was treated very well and my problem was fixed in short order. In addition, I asked for an o More

by ksmith157
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
service person I spoke to on the phone was a lady who told me how I could get into my locked up car
Jul 23, 2020 -

Donley Ford of Mt. Vernon responded

Thank you for sharing your feedback on your most recent experience with us! We are glad that we could provide you with a friendly, clear, and quick solution on how to fix your problem, as well as providing you with extra services regarding your vehicle's needs. Thank you for your 5 star review and for choosing Donley Ford Lincoln of Mt. Vernon!

July 21, 2020

Friendly, low-pressure & professional staff. Made the process of buying a used car as painless as it can be. We enjoyed buying local and were pleasantly surprised by their used inventory More

by margyjoel
Recommend Dealer
Yes
Employees Worked With
Jim Casebolt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Renner
Jul 21, 2020 -

Donley Ford of Mt. Vernon responded

Thank you for sharing your feedback on your recent experience with us! We are glad that we could provide you with a sales experience that was friendly and professional, while making the process easier on you for buying your used vehicle. Thank you for your 5 star review and for choosing Donley Ford Lincoln of Mt. Vernon!

July 18, 2020

Thank you so much for making the buying experience so enjoyable! You listened to what we wanted and found the perfect vehicle for us. Being able to complete the process in the same day was an added bon More

by Schuston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Renner
Jul 20, 2020 -

Donley Ford of Mt. Vernon responded

Thank you for sharing those kind words regarding your experience with us! We are glad that we were able to listen to your vehicle needs and complete this process for you within the same visit. We look forward to your next visit with us! Thank you for your 5 star review and for choosing Donley Ford Lincoln of Mt. Vernon!

July 17, 2020

Donley pulls through again!!! I have to tell you....you guys are setting a high bar for other Ford service departments! I was having an issue with the steering (front end would sh More

by Bill Whitney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leah in Service
Jul 17, 2020 -

Donley Ford of Mt. Vernon responded

Thank you for your kind words regarding the experience you recently had with us! We are glad that our service department was able to work with you and your family to get your vehicle serviced earlier than expected. We always want to ensure that we provide you with our best work when it comes to your vehicle's needs. We will pass along your kind words to the rest of our team, and we look forward to your next visit with us! Thank you for your 5 star review and for choosing Donley Ford Lincoln of Mt. Vernon!

July 17, 2020

quick and easy The service was quick and easy. The staff was friendly and helpful. I did not have an appointment but they made the time to work on my car, More

by S_SIGARS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Myers
Jul 17, 2020 -

Donley Ford of Mt. Vernon responded

Thank you for sharing your feedback regarding your recent visit with us! We are glad that we could ensure a quick, helpful, and friendly service experience for you and your vehicle. Thank you for your 5 star review and for choosing Donley Ford Lincoln of Mt. Vernon!

July 17, 2020

Best service and very professional staff. Brad and Jayme were very understanding, professional, friendly, and very positive. Great guys and great service. I love the SUV. Jeffrey was very prof More

by clp.price
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Giffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Ortman, Jeffrey Renner
Jul 18, 2020 -

Donley Ford of Mt. Vernon responded

Thank you for sharing feedback on your experience with us! We are glad that we could provide you with a professional, friendly, and positive sales experience regarding your vehicle. We will pass along your kind words to Brad, Jayme, Jeffrey, and the rest of our team! Thank you for your 5 star review and for choosing Donley Ford Lincoln of Mt. Vernon!

July 13, 2020

I absolutely enjoyed doing business with these people ..everyone I met was very kind and helpful..i will be doing business with them again and send my family and friends ther .thank you ! More

by purplepen26
Recommend Dealer
Yes
Employees Worked With
Brian Antill, Jeffrey Renner
Jul 14, 2020 -

Donley Ford of Mt. Vernon responded

Thank you for those kind words regarding your experience with us! We are glad that we could provide you with kind and helpful assistance during your visit with our sales team. We look forward to your next visit with us! Thank you for the 5 star review and for choosing Donley Ford-Lincoln of Mt. Vernon!

July 11, 2020

Donley Ford is Dedicated to making my life stress free...no pressure sale, follow through with what the say, dedicated to keeping me on the road with great service. Service dept is 5 star, always kno More

by Amanda J.
Recommend Dealer
Yes
Employees Worked With
Jim Casebolt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Armstrong - Service Dept
Jul 11, 2020 -

Donley Ford of Mt. Vernon responded

Thank you for those kind words and feedback regarding your experience. We are always glad to provide friendly sales and service that is dedicated to providing you with a safe and knowledgeable experience on the road. Thank you for your 5 star review and for choosing Donley Ford Lincoln of Mt. Vernon!

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