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Donley Ford of Mt. Vernon

Mount Vernon, OH

4.7
675 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Mount Vernon team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Mount Vernon location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Mount Vernon have the ability to help you tackle these tough decisions. Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Mount Vernon professionals.
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1455 Coshocton Ave.

Mount Vernon, OH

43050

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Showing 675 reviews

May 07, 2021

My service experience was great as always! The service is done quick, right, and to me it’s done at a fair price. Easy to deal with. More

by cswan24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service counter employees
May 10, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review! We always enjoy hearing from our long-term customers! We will share this with the rest of the team and we look forward to service you for years to come!

May 07, 2021

Problem was fixed, but couldn't believe we had to bring a new vehicle back in after only having it a couple weeks. thank you More

by hessykc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayme Giffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Renner
May 10, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the review! We are glad to hear that we were able to correct the issue. It is unfortunate that a problem occurred so early on. Please feel free to reach out to our team if you have any other questions or concerns!

May 05, 2021

Our experience with Donley Ford was excellent. The sales representative (Tyler) was great to work with. He answered our questions and made sure we understood the answers. Great experience!!! More

by wrpaul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad, Tyler Duncan
May 06, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review! We are super happy to hear that Tyler was able to provide you with an excellent experience! We will surely share this with him and we look forward to working with you again in the future!

May 04, 2021

The service department did a great job fixing my problem I know things happen and I understand Thank you for fixing it I’m ok with it More

by jimbennett7423
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Casebolt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayme Giffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Antill, Jeff Myers, Dorea Kellem, Robert Lucente, Tyler Duncan, Josh Kovacs
May 06, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the positive review! We appreciate having the opportunity to take care of the issue! If you have any later questions, please don't hesitate to reach out!

May 04, 2021

I always appreciate the Service Department. They can answer my questions and get the job done completely to my satisfaction. I have Recommended this Service Dept to friends and family. More

by cphtjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leah, Darla
May 06, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the review and recommendation! We truly appreciate your long-term business! We look forward to working with you for many more years to come!

May 03, 2021

The service department was very good at finding what was wrong with my car ,did good job. Appreciate it much. I would recommend Donley Ford too everyone. Good service. More

by stormy201854@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Casebolt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad
May 04, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the positive review and recommendation! We will share this with the team and we look forward to your next visit!

April 29, 2021

Excellent service once again. I highly recommend Donley Ford to all my family and friends. The staff is friendly and professional. Tina in service is always great to work with. More

by CENTERBURGHOMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Antill
Apr 30, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the great review and recommendation! We love hearing from our repeat customers! We will surely pass this on the Tina, Brian, and the rest of the team and we look forward to working with you again in the future!

April 27, 2021

Excellent service. Personnel were knowledgeable and easy to work with. Work was completed prior to estimated time to complete. Explained completed work to me. Good experience. More

by wrpaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Duncan
Apr 27, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review! We know that our customer's time is important! We are happy to hear that the team provided you with a timely service! We will certainly share this with the team and we look forward to your next visit!

April 26, 2021

Our salesman, Brian was very helpful and informative. He fueled up the Edge and went over everything in the car before we left. Great Experience! More

by Debbie E.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Antill, Jeffrey Renner
Apr 27, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the awesome review! We are glad to hear that your experience with Brian was positive! We will share this with him and the rest of the team and we hope to assist you more in the future!

April 26, 2021

Service was done right, but one of the ladies at the checkout desk was incredibly rude and kept arguing with me. Sorry she was having a bad day but she was rude with me trying to ask questions. More

by HEATHA_09
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rob Ball
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the review. This will be assessed as soon as possible. We don't want any of our customers to leave feeling like this. If you'd like to speak more with us about this, please feel free to reach out to our Customer Relations Specialist, Connor. He can be reached at 7403922222 EXT: 3004.

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