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Donley Ford of Mt. Vernon

Mount Vernon, OH

4.7
675 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Mount Vernon team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Mount Vernon location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Mount Vernon have the ability to help you tackle these tough decisions. Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Mount Vernon professionals.
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1455 Coshocton Ave.

Mount Vernon, OH

43050

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Showing 675 reviews

September 16, 2021

I recently came in to buy out my leased truck. It was quick and painless! Jayme’s customer service is outstanding. Will definitely visit again for my next purchase. More

by sarah8302
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Giffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Renner
Sep 16, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review! Jayme will be ecstatic to hear your positive feedback. We look forward to working with you more in the future and thank you for Choosing Donley Ford of Mt. Vernon!

September 15, 2021

The dealership answered my questions and was informative and very helpful. I am very satisfied with the degree of flexibility shown during my visits snd subsequent purchase. More

by donald.keeling
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Renner, Tyler Duncan
Sep 16, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We're glad the team was able to leave you with a lasting impression! We will share your feedback with Tyler and Jeff and we hope to work with you more along the way!

September 13, 2021

Great vehicle and great people. The actual sale took longer than expected though (approx 2 hours). More

by smarotte05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Casebolt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Renner, Alicia Childs
Sep 16, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for taking the time to leave us your feedback. We truly value your business and hope to work with you again in the future! We are working diligently to improve the purchase process for our customers. Thank you for letting us be a part of your vehicle purchase process and please reach out if you have any questions or concerns along the way!

September 11, 2021

Very easy to work with and kept in contact with me through calls and emails when they knew I wasn’t available to talk at work. They even worked to find us the best finance option available. Would defi More

by Shannon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ball
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayme Giffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Renner
Sep 13, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We strive to be an advocate for every customer! We will share this with Jayme, Jeff and the rest of the team and we hope to work with you more in the future!

September 10, 2021

I was very pleased with Tyler and his desire to help me with the purchase of a vehicle. I was able to find the Ford Escape Titanium Hybrid that I wanted and the purchasing process was very professional. I More

by jeffried
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Renner, Tyler Duncan
Sep 16, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review. We truly value your business and look forward to working with you more. Tyler and the team will be glad to hear your positive feedback. Please reach out if you have any questions or concerns along the way!

September 10, 2021

Jayme is very easy to work with, no pressure. He answered all my questions efficiently and we made the purchase of a new explorer. He then spent quite a bit of time explaining all the nuances of the new veh More

by Music2go4u
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Giffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Renner
Sep 16, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review and for choosing Donley Ford of Mt. Vernon. We're glad Jayme and the team were able to leave a positive impression once again. We will share this with them and we look hope to work with you more in the future!

September 07, 2021

This is our second purchase from Donley. It has been a great experience. The staff is very knowledgeable and helpful. We will return for future purchases More

by serinacrouso
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Duncan
Sep 17, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We always appreciate hearing from our return customers, your business is truly valued! We will share this with Tyler and the team and we look forward to working with you again in the future.

September 07, 2021

Jim was super helpful & happy to help fulfill all our needs & request. I appreciate all his work! Thanks again for all of your help Jim! More

by crm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Casebolt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Renner, Tyler Duncan, Alicia Childs
Sep 17, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the awesome review. We're glad Jim was able to leave a lasting impression! Please reach out if you have any questions or concerns along the way, we'd be happy to help.

September 04, 2021

I was able to check in quickly and wait in a clean, comfortable waiting area. Service was performed quickly and I was on the road in less than an hour. More

by ADA.L.CAREY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept
Sep 17, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review. We love to hear this positive feedback! We strive to keep our showroom and waiting areas as clean as possible. We will share this with our service team and we look forward to your next visit.

September 03, 2021

We were very pleased with our experience at Donnelly's. This is our 2nd auto purchase with Jamie Giffen. He is very professional and helpful. Mp More

by Gordon Houck
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Giffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Renner
Sep 17, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We love to hear from our return customers, your business is truly valued! Jayme will be happy to hear this. Thanks again for choosing Donley Ford of Mt. Vernon!

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