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Donley Ford of Mt. Vernon

Mount Vernon, OH

Overview
Employees
Reviews
Vehicles
4.7
675 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Mount Vernon team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Mount Vernon location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Mount Vernon have the ability to help you tackle these tough decisions. Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Mount Vernon professionals.
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1455 Coshocton Ave.

Mount Vernon, OH

43050

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Showing 675 reviews

October 14, 2021

The sales team at Donley Ford are great to work with and make buying a car easy and hassle free. Tyler Duncan was very efficient, knowledgeable and personable. I would recommend him to anyone looking to buy More

by Blayneyk
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Renner, Tyler Duncan
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Oct 14, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review and recommendation! We are happy to hear the team provided you with an excellent buying experience. We will share this with Tyler and the team and we thank you for choosing Donley Ford of Mt. Vernon!

October 11, 2021

Great experience all around. Would definitely recommended Tyler and Donely to anyone looking to purchase a vehicle. More

by Mattwiest90
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Renner, Tyler Duncan, Alicia Childs
Report | Print
Oct 12, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the awesome review and recommendation. Congratulations on the purchase of the new F-150! Tyler and the team will be happy to hear they were able to exceed expectations once again. Please feel free to reach out if you have any questions or concerns later on down the road! Thanks again for choosing Donley Ford of Mt. Vernon for your new truck purchase.

October 09, 2021

NOTCH ABOVE THE REST! EXCELLENT CUSTOMER SERVICE! THANK YOU JIMMY FOR FIND ME THE TRUCK OF MY DREAMS !❤️❤️❤️LOVE IT!❤️❤️❤️ More

by tinaroe77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Casebolt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Renner
Report | Print
Oct 12, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. Jim and the team will be ecstatic to hear this! Congratulations on the purchase of your truck, we hope to work with you more along the way. Thanks again for choosing Donley Ford of Mt. Vernon!

October 01, 2021

Everyone was friendly and professional.Jim Casebolt was a pleasure to work with. The whole process went smoothly. More

by rrluzader
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Casebolt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 04, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the awesome review. We take pride in providing every customer with a truly exceptional experience! Jim and the team will be thrilled to hear your feedback. We look forward to working with you more in the future and thank you for choosing Donley Ford of Mt. Vernon!

September 29, 2021

The whole experience has been great, quick and I appreciated the friendliness that was displayed. More

by endicottclint70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Duncan, Alicia Childs
Report | Print
Sep 30, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We're glad to hear the team was able to provide yet another customer with an exceptional experience! We hope to work with you more in the future and thank you for choosing Donley Ford of Mt. Vernon!

September 29, 2021

These are caring, empathetic people who really take the buyers’ circumstances into consideration. Wonderful experience! Thank you for all the services you offer ❣️ More

by Lyndak1948
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Giffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Myers, Jeffrey Renner, Tyler Duncan
Report | Print
Sep 30, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the lovely review. We really appreciate to hear the positive feedback about your experience with us, your business is truly valued! The team will be happy to hear this, please let us know if you have any questions or concerns along the way, we'd be more than happy to help!

September 27, 2021

I just needed my oil changed and the works, it took under an hour. Great job More

by UTHBELLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Sep 28, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review! We're glad the team was able to get you in and out quickly and back on the road. We will share this with the team and we look forward to your next visit!

September 24, 2021

Jim Casebolt & Donley Ford we’re first class. Jim did an excellent job going over the vehicle and the entire purchase process was smooth. First class & highly recommend! More

by coachbellman27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Casebolt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Myers, Jeffrey Renner, Alicia Childs
Report | Print
Sep 28, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review and recommendation! We're happy to hear that Jim and the team left a lasting impression once again. We will share this with them and we look forward to working with you again in the future. if any questions or concerns are to arise, don't hesitate to give us a call!

September 21, 2021

Hadn't purchased a car there until Saturday ...staff was friendly show room was very clean and neat.. I would recommend Donley Ford to my friends. My sales guy Tyler Duncan did an excellent job. Tyler was More

by tobysmom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Renner, Tyler Duncan
Report | Print
Sep 21, 2021 -

tobysmom responded

Thank you

September 17, 2021

While it is not Donley's fault that I had to wait 6 months for the truck I ordered, they did little to nothing to keep me informed of what was going on. In reading a Ford forum online, it became appar More

by duckwood
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Casebolt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the taking the time to leave us your feedback. We are sorry to hear that your experience was unsatisfactory. We will get to work on this immediately, in an attempt to correct the process. If you'd like to speak more about your experience, please feel free to reach out to our Customer Relations Specialist Connor, at 7403922222 Ext:3004.

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