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Donley Ford of Mt. Vernon
Mount Vernon, OH
675 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Mount Vernon team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Mount Vernon location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Mount Vernon have the ability to help you tackle these tough decisions.
Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Mount Vernon professionals.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 8:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 675 reviews
Verified CustomerNovember 08, 2021
Worst experience I’ve ever had with them. Horrid service. Tried to upsell instead of doing what I asked them to do maintenance wise on my vehicle. And with a manufacturer issue reoccurring you’d think they w Tried to upsell instead of doing what I asked them to do maintenance wise on my vehicle. And with a manufacturer issue reoccurring you’d think they would fix it the first time. Nope! Broken again. And when in for service they tell me the motor is broken yet I leave and it miraculously is operational again. Retrain your service people. And one more thing… if the scheduled service is at 11 and I drop it off an hour ahead of time. Don’t call 15 min before closing to tell me it’s finally done. Yet you refused to do ANYTHING I requested. Instead tried to upsell me what I certainly don’t need! Horrible service all around and clearly Still irate over this More
by J_kelling
Employees Worked With
Service dept
November 02, 2021
I recently purchased a new set of tires and spent $1,000. I was not very happy that the tires were very dirty. After spending that kind of money, I would have thought that the least that could have been done I was not very happy that the tires were very dirty. After spending that kind of money, I would have thought that the least that could have been done was to have clean tires when I drove off the lot. More
by GAYLE.JAMES57
Employees Worked With
Jeff Armstrong is always very helpful and pleasant to work with.
October 24, 2021
Thanks, problem was solved in a timely matter and with no problems.Also thanks w the help with the oil purchase. no problems.Also thanks w the help with the oil purchase. More
by OSUBUCKSFAN1
October 21, 2021
I had a great experience. Jim was so helpful and I was so happy with my purchase happy with my purchase More
by tweeter_40
Employees Worked With
October 18, 2021
Jayme made the experience so much easier and enjoyable than I expected. As a first time buyer, it was a much easier experience than I thought it would be from start to finish! than I expected. As a first time buyer, it was a much easier experience than I thought it would be from start to finish! More
by lwildermuthfam
