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Donley Ford of Mt. Vernon

Mount Vernon, OH

4.7
675 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Mount Vernon team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Mount Vernon location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Mount Vernon have the ability to help you tackle these tough decisions. Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Mount Vernon professionals.
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1455 Coshocton Ave.

Mount Vernon, OH

43050

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Showing 675 reviews

December 06, 2021

all persons. seem to be customer all persons. seem to be customer related. Always willing to. listen to your input grading your vehical. More

by marjoriewinkle36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Giffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review. We strive to be an advocate for our customers and provide a truly exceptional experience every time. We will share this with Jayme and Darla and we hope to work with you more in the future!

December 02, 2021

We love Donley Ford. Through everything Jaimie was very thorough, kind and honest. It is very rare to find that. More

by jerry81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jayme Giffin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. Thank you for allowing Jayme and the Donley team, the chance to earn your business. We hope to work with you more in the future! Don't hesitate to reach out with any questions you may have along the way!

November 26, 2021

Wasn’t expecting to walk off with a car, but with their amazing help I did!! Thank you so much!! More

by McKenzie
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Duncan
Nov 26, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We're so glad we were able to be a part of your vehicle purchase. Congratulations on the Chevy Trax! Please let us know if you have any questions along the way, we're always here to help. Thanks again for choosing Donley Ford of Mt. Vernon!

November 25, 2021

They did a good job. There were not any problems. The negotiations went as I they do about any where else. The problem I have is this was an expensive truck and did not come with the items you would exp More

by cehamm7
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Antill
Nov 29, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for taking the time to leave us your feedback. We understand your frustrations, unfortunately, we don't normally add these items at the dealership unless an interested party would like them added. If you'd still like to have these items added to your vehicle, please reach out to Brian or Brad to see about pricing. If you have any other questions or concerns please feel free to reach out to our Customer Relations Specialist, Connor, at 740-392-2222 Ext:3004.

November 25, 2021

In and out quickly. Only regret is two week wait to get an appointment for an oil change More

by Broskip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Myers, Jeffrey Renner, Alicia Childs
Nov 26, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star rating. We appreciate you taking the time to leave us your feedback. We understand your frustrations with the wait time for an oil change. Unfortunately, our service department has been extremely busy lately. Thank you for your patience with us in this busy time and we hope to work with you more in the future, your business is truly valued!

Mar 14, 2022 -

Broskip responded

Thanks for great service.

Mar 14, 2022 -

Broskip responded

Again a 2 week wait for an appointment but good service.

November 18, 2021

Friendly and helpful staff. Tina is always pleasant and addresses you by name. Love getting coupons More

by hbhender19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina in service
Nov 22, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the fantastic review. We always appreciate hearing feedback from our repeat customers, your business is truly valued! We will share this with Tina and the team and we look forward to your next visit!

November 18, 2021

Alicia was very attentive to my concerns and always followed up in a timely fashion. She deserves a gold star and a salary raise! More

by Davidcgerig
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Bennett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alicia Childs
Nov 22, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We're glad Alicia was able to meet and exceed expectations. She and the team with be happy to hear your feedback and we hope to work with you more in the future!

November 15, 2021

Employees at this dealership are very helpful and courteous. I no longer reside locally, but I still drive the extra miles as my experiences there have always been positive. More

by RONFOX19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Casebolt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Armstrong, Jeffrey Renner
Nov 16, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We appreciate hearing the positive feedback from a long-term customer! We will surely share this with Jim and the team and we look forward to serving you for many more years to come!

November 12, 2021

I've been bringing my vehicles here for the past couple years, and won't go anywhere else. My most recent visit was for a recall that took 2 days. They had me a courtesy vehicle ready when I dropped min More

by jwhitt2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Armstrong, Tina Beaver, service department
Nov 12, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review! We're glad to hear your positive feedback and will surely share it with the service team. We always appreciate hearing from our repeat customers and we look forward to your next visit!

November 12, 2021

The people in the service department were prompt, courteous, and helpful, The service technicians were also very fast. More

by fred61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darla
Nov 12, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the 5 Star review. We appreciate you taking the time to leave us your feedback. We will share this with the rest of the team and we hope to work with you again in the future!

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