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Donley Ford of Galion, Inc. - Service Center

Galion, OH

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124 Reviews

124 Reviews of Donley Ford of Galion, Inc. - Service Center

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November 04, 2021

Very kind courteous service. I would give it 5 stars if it cost less for oil change More

by Jaime.Householder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None
Nov 05, 2021 -

Donley Ford of Galion, Inc. responded

Thank you for the review. We appreciate you taking the time to leave us your feedback. We completely understand your frustrations. If you believe you have been charging incorrectly, please feel free to reach out to Karl Them at 419-468-4322 Ext: 2051.

October 30, 2021

the service writer explain what the tech found wrong with my sister's car and the cost More

by LOSTEAGLE5
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Karl Them ,Service Manager
Nov 01, 2021 -

Donley Ford of Galion, Inc. responded

Thank you for the 5 Star review. We appreciate you taking the time to leave us your feedback and we're glad the team was able to get your sister's car back in working order and back on the road! We hope to work with you more in the future and please don't hesitate to reach back out with any questions or concerns you may have!

October 06, 2021

Very easy and friendly staff. I got a loaner car and thorough inspection of my car done. More

by burggrafsr.mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Kopina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2021 -

Donley Ford of Galion, Inc. responded

Thank you for the awesome review. We're glad to hear that your experience was exceptional! Please let us know if you have any questions or concerns along the way, we'd be more than happy to assist!

September 21, 2021

One of the best car buying experience I have had. This will be our dealership from now on. More

by greatduke33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Tilley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim McCane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Donley Ford of Galion, Inc. responded

Thank you for the 5 Star review and thank you for allowing us the opportunity to assist you with you purchase. We will share this with Tim and Andy and we look forward to working with you again in the future!

September 20, 2021

Awesome dealership with great people who are professional and courteous. I would recommend Donley Ford to anyone! More

by chucandjerri77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim McCane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2021 -

Donley Ford of Galion, Inc. responded

Thank you for the fantastic review an recommendation! We're glad to hear the team left a lasting impression. Please let us know if you have any questions or concerns along the way, we'd be more than happy to assist!

September 16, 2021

No problems with the service. The shifting problem was taken care of. I wish the truck running boards would stay out. More

by jcbassett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Tilley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2021 -

Donley Ford of Galion, Inc. responded

Thank you for the 5 Star review. We truly value you as a customer. If you'd like someone to take another look at the running boards, please contact Karl Them at 4194684322 Ext. 2051. We look forward to working with you more in the future!

August 19, 2021

My oil change was done and also did a check on tires and noise from my car. The rotor and pads needs replaced. It was replaced under warranty so it is not covered now. More

by greenlantrn1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
unknown
Aug 25, 2021 -

Donley Ford of Galion, Inc. responded

Thank you for the 5 Star review and thank you for choosing Donely Ford of Galion for your service needs. We will share this with the team and we look forward to your next visit!

August 07, 2021

Karl got us worked in so we could leave on vacation. He always does a good job of explaining what needed to be done.Thanks! More

by DCBRENDA32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Karl
Aug 09, 2021 -

Donley Ford of Galion, Inc. responded

Thank you for the wonderful review. We're glad we were able to get you in promptly so you could enjoy your vacation! Please let us know if any questions or concerns arise down the road, we'd be more than happy to assist.

July 31, 2021

I have no comment on my experiences. I have no comment on my experiences. I have no comment on my experiences. I have no comment on my experiences. More

by fabgreen2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Aug 02, 2021 -

Donley Ford of Galion, Inc. responded

Thank you for the 5 Star review!

July 21, 2021

TimMccain has always took good care of me and my wife. Bought a few vehicles from him was always satisfied. I now use your service department for my vehicle hope to continue our relationship More

by Coyote_baker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim McCane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joanne in office , Aaron Keeran, Michelle Everly
Jul 22, 2021 -

Donley Ford of Galion, Inc. responded

Thank you for the positive review! We always appreciate hearing from our long term customers, your business is truly valued! We will share this with Tim and the rest of the team and we look forward to continuing our relationship for many more years to come!

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