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Donley Ford of Ashland - Service Center

Ashland, OH

4.6
359 Reviews

359 Reviews of Donley Ford of Ashland - Service Center

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March 03, 2022

The service was good but a little pricy. They recommended that my wiper blades be changed and I agreed to have them replace. I thought about it latter on and that was a mistake because the b More

by thomas.wayne22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Mar 03, 2022 -

Donley Ford of Ashland responded

Thomas, thank you for taking the time to leave us your feedback. We understand your frustrations! A lot of times our recommended repairs are preventative maintenance to avoid issues in the near future. This is why our Service Advisors always get approval from the customer before completing a repair on a vehicle. If you'd like to speak to someone more about your experience, please reach out to our Customer Relations Specialist, Connor Black at

March 01, 2022

Took my SUV to the dealership and gave them all day to fix the issue. After 450 plus dollars spent and all day . Went into the dealership to get into my SUV . Got in and went less than a mile down the roa More

by mase8274
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Racquel
Mar 03, 2022 -

Donley Ford of Ashland responded

Thank you for taking the time to leave us your feedback. We completely understand your frustrations. We have spoke with the service team and the part that was originally replaced, was a faulty part. We will be contacting the part manufacturer in hopes to avoid this from happening again. We apologize for the inconvenience and hope to work with you again in the future and gain your business back.

February 28, 2022

Ron toke good care of my edge. Donley ford has done me good on every thing I have fixed there More

by CRIST0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele LaRue
Feb 28, 2022 -

Donley Ford of Ashland responded

Thank you for the fantastic review. We always appreciate hearing from our repeat customers, your business is truly valued! Thanks again for being a valued Donley customer and we look forward to your next visit with us!

February 25, 2022

Professional quality service with a quick turnaround timeframe. Convenient scheduling online based around your schedule. More

by upscale.tenpins_0r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Weiss
Feb 28, 2022 -

Donley Ford of Ashland responded

Thank you for the 5 Star review. We're glad the team was able to get your vehicle in and out in a short timeframe! Please let us know if you have any questions along the way, the team is always here to help.

February 14, 2022

We are always happy with our experience at Donley Ford of Ashland, they listen to our wants and needs and then help us find something that fits both. They have a great service team as well! More

by henrysfr11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2022 -

Donley Ford of Ashland responded

Thank you for the 5 Star review. The team will be thrilled to hear your feedback! Congratulations on your purchase and please feel free to reach out if you have any questions along the way!

February 10, 2022

Love the service I receive will continue to use Donley Ford for my vehicle needs More

by BORN2SHOP95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron in service department
Feb 14, 2022 -

Donley Ford of Ashland responded

Thank you for the 5 Star review. We're always glad to hear it and we look forward to your next visit with us!

February 09, 2022

Really happy with them, I dropped the truck off and went out of state to California Was going be gone for 8 days. they were not sure if they would get to it before I got back. I was going to need it badly More

by rescue78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vince
Feb 14, 2022 -

Donley Ford of Ashland responded

Thank you for the wonderful review! We're glad to here the Shelby team was able to get you fixed up and ready to go as soon as you returned. Thanks again for choosing Donley Ford of Shelby and we look forward to your next visit with us!

January 31, 2022

Great people to deal with and do great work. Vehicle was in and out for service. More

by adam_kahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron keiffer
Jan 31, 2022 -

Donley Ford of Ashland responded

Thank you for the 5 Star review. We're glad to hear that the team was able to get you fixed up and back on the road quickly! Please feel free to reach out if you have any questions or concerns, we're always here to help! Thanks again for choosing Donley Ford of Ashland!

January 28, 2022

Very nice employees very professional. very fast but very good getting job done correctly and follow up quick and fast More

by LADYWALMART2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raquel service
Jan 31, 2022 -

Donley Ford of Ashland responded

Thank you for the excellent review. The team will be ecstatic to hear they left a lasting impression on another customer. We thank you again for choosing Donley Ford of Ashland, and we hope to work with you more along the way!

January 20, 2022

Service woman was great. Fast service and very helpful. Follow up appointment for nail in tire was timely. More

by icevixin2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel in service department
Jan 26, 2022 -

Donley Ford of Ashland responded

Thank you for the 5 Star review and positive feedback. We're glad the team was able to get you taken care of quickly and back on the road. We look forward to working with you more in the future and we thank you for choosing Donley Ford of Ashland!

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