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Donley Ford of Ashland - Service Center

Ashland, OH

4.6
359 Reviews

359 Reviews of Donley Ford of Ashland - Service Center

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July 18, 2022

Ron is one of the best service coordinators I've worked with over the years. More

by John M - North Central Ohio
Recommend Dealer
Yes
Employees Worked With
Ron
Jul 20, 2022 -

Donley Ford of Ashland responded

Thank you for the wonderful review. We truly enjoy hearing from our repeat clientele, your feedback is truly valued! Thank you for continuing to choose Donley Ford of Ashland for your vehicle service needs.

July 18, 2022

Donley is by far the best dealership l've had the pleasure of doing business with..My purchase was flawless and the price was fair.. More

by spmmays
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Collins
Jul 18, 2022 -

Donley Ford of Ashland responded

Thank you for the fantastic feedback, Haley and the team will be glad to hear you enjoyed working with us! Please let us know if we can answer any questions along the way. We hope to work with you again next time!

July 18, 2022

The service, people and professionalism shown by Donley and Revved Up was amazing! Thank you. More

by LEE.WILKINS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Weiss, Tegan Moyer, Jeff Myers, Rickey Maffett, Nate Lenzer, Haley Collins
Jul 20, 2022 -

Donley Ford of Ashland responded

Thank you for the 5 Star review. The Donley and Revved Up teams will be glad to hear you enjoyed your experience with us! We appreciate your business and we look forward to your next visit. Thanks again for choosing Donley and Revved Up!

July 13, 2022

Raquel always goes out of her way to keep me informed on the progress of my service. She is very professional and friendly. I’m confident she will see everything is done in a timely manner! More

by JCDYE52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raquel Copley
Jul 15, 2022 -

Donley Ford of Ashland responded

Thank you for the fantastic review. Raquel and the team will be happy to hear your positive feedback! We always enjoy hearing from return customers, your feedback is truly important to us. Thank you for continuing to be a valued Donley customer!

July 08, 2022

I have bought a truck at ford Donley and car been happy with service forever More

by WOLFEXPRESS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I work with manager
Jul 12, 2022 -

Donley Ford of Ashland responded

Thank you for the 5 Star review. We always enjoy hearing from repeat clientele, your feedback is truly important to us. We're glad to hear the team has once again provided you with a 5 Star experience. Thank you for continuing to be a valued Donley customer and we look forward to your next visit with us!

July 07, 2022

It was taken in there to look at several problems. Nothing was fixed, at the same time it cost $150 just to look at it. In my opinion to resolve something I got nothing but I had to pay $150 just for More

by rajian0034
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I’m not sure who was looking at my vehicle all they did was text but since they never said what the particular problem was I never responded to them
Jul 12, 2022 -

Donley Ford of Ashland responded

Thank you for taking the time to leave us your feedback, we understand your frustrations. This is our diagnostic fee that we charge for time used to locate the issue with a customers vehicle. At times, this process can be very tedious, therefore we must charge a diagnostic fee. If you'd like to speak to someone more about your experience, please contact our Service Manager, Mike Jackson at 419-281-3673 Ext:1051

Jul 12, 2022 -

rajian0034 responded

Nothing will change my opinion of this. To tell me there’s a fee this America everyone expects something for the money you pay I got nothin. You gave me probably and nothing fixed and charged me $150. Dollars No value in that Thank you

June 30, 2022

great service. i had some concerns and the service center checked out all the areas and resolved all issues. More

by awright7
Recommend Dealer
Yes
Employees Worked With
Chris
Jun 30, 2022 -

Donley Ford of Ashland responded

Thank you for the 5 Star review. We're happy to hear that the service team was able to get all of the issues resolved for you. We want to keep your vehicle running in tip-top shape! Thanks again for choosing Donley Ford of Ashland for your service needs, let us know if we can assist you more along the way.

June 24, 2022

we put brakes on back of car and i'm now having noise when you push brakes. have when back to have it checked out they say they are ok . but stilling making noise when you push brakes and we are leaving More

by RPFUNK
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
none of these
Jun 30, 2022 -

Donley Ford of Ashland responded

Thank you for taking the time to leave us your feedback. We are sorry to hear that you were not satisfied with your service. We would like to speak to you more about your experience with us, please contact our Customer Relations Specialist, Connor, at 740-392-2222 Ext 3004 at your earliest convenience.

June 14, 2022

Quick efficient service. Friendly staff. Great price. Recommendation for new tires with price to compare with other stores. More

by KDIEDERICH92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don.
Jun 14, 2022 -

Donley Ford of Ashland responded

Thank you for the awesome review and recommendation, we really appreciate it! We will share this with Ron and the team and we look forward to assisting you more along the way. Thanks again for choosing Donley Ford of Ashland for your vehicle service needs!

June 12, 2022

Service department is very professional servicing only what needs to be fixed to keep vehicle road worthy. Always provides a full explanation of any problems. Ron Kiefer is a pleasure to do business with. More

by LEHR41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Kiefer is a great asset to Donley Ford.
Jun 13, 2022 -

Donley Ford of Ashland responded

Thank you for the 5 Star review, Ron and the team will be glad to hear it. We appreciate your positive feedback and we look forward to your next visit with us. Thanks again for choosing Donley Ford of Ashland for your vehicle service needs!