Donley Ford of Ashland - Service Center

service excellent service, friendly people. The only thing that discourages me is that I have a 20010 ford escape that I purchased at Donley's. I have 62000 excellent service, friendly people. The only thing that discourages me is that I have a 20010 ford escape that I purchased at Donley's. I have 62000 miles on it. I keep purchasing an extended warranty on the vehicle. I take pretty good care of it. I have reported to service (I do not know how many times) the when you first start the vehicle up and you take off, when you speed up and the car shifts (there is a clunking noise, possible slipping). Now here is what really discourages me. Since I keep purchasing an extended warranty and I have reported the slipping/clunking when it shifts gears sometimes, that my extended warranty will expired 13 August 2020. When it expires and something goes out on the transmission or whatever makes it shift, you will not cover that even though I have been telling service about the problem. I have told them that when it does happen it is normally the first thing in the morning. I even told them to keep the car for a few days , not going to happen. The other thing is , if I purchase another extended warranty on my Ford with someone else, you will not work on it. I can't understand that. Your going to get paid for the warranty work that you do on the car. More

I did not get my Ford Pass Rewards when I bought my Ford Flex Dec 26, 2019. Was told I would get free oil changes and lubes the first year. 1st appointment i was charged. Been in to see the Store Manager an Flex Dec 26, 2019. Was told I would get free oil changes and lubes the first year. 1st appointment i was charged. Been in to see the Store Manager and called numerous times, no results..Sonja More

Took in my wife's car for oil change and tire rotation. Always treated great plus car was washed before I got it back. I have been a Donley customer for over 35 years and the little things matter do matter Always treated great plus car was washed before I got it back. I have been a Donley customer for over 35 years and the little things matter do matter. Thanks again. More

Friendly people, always helpful, had a regular service done and had no problems. Service dept helped me to use my reward points to cover the service done and had no problems. Service dept helped me to use my reward points to cover the service More

Ben in service got my truck in. In a timely manner. Kept me updated about the cost and repairs. Called me when the truck was complete. Ben is a asset to your company me updated about the cost and repairs. Called me when the truck was complete. Ben is a asset to your company More

running boards Very happy and pleased with Donley Ford. The service department is very efficient and knowledgeable. They are friendly and cooperative. I rely on h Very happy and pleased with Donley Ford. The service department is very efficient and knowledgeable. They are friendly and cooperative. I rely on hem avery time I come in. More

Scheduled promptly. Excellent service ad work We have dealt exclusively with Donley Ford for 30 years .We feel we have always been treated fairly . Service is very good . We highly recommend them We have dealt exclusively with Donley Ford for 30 years .We feel we have always been treated fairly . Service is very good . We highly recommend them . More

Great service! Thank you Ron Keiffer for a pleasant experience getting my oil changed on my Echosport. Always treated so kindly and efficiently. Have been a custome Thank you Ron Keiffer for a pleasant experience getting my oil changed on my Echosport. Always treated so kindly and efficiently. Have been a customer for 25 years and always ask for Ron for my service needs. More

Service As always, the service was friendly and timely. The waiting room was neat and clean. At the completion of the service, everything performed was thor As always, the service was friendly and timely. The waiting room was neat and clean. At the completion of the service, everything performed was thoroughly explained. More

The service department did a great job taking care of my car! Can’t say enough about how great they were dealing with me getting my vehicle back into tiptop shape! car! Can’t say enough about how great they were dealing with me getting my vehicle back into tiptop shape! More