Donley Ford of Ashland - Service Center

Engine light on Ford F150 Ron and his very professional crew very quickly resolved the problem and I was on my way. Great people in the service department who are very knowledg Ron and his very professional crew very quickly resolved the problem and I was on my way. Great people in the service department who are very knowledgeable and professional. The only place to take your car or truck for service. More

Always receive good service at Donley. Got my service scheduled and completed. My car was washed and ready for my pickup. They went over my cars report card. Ron is always very helpful. You can always de scheduled and completed. My car was washed and ready for my pickup. They went over my cars report card. Ron is always very helpful. You can always depend on him for help. Ben helped while Ron was dealing with another customer. More

I am always treated with courtesy, and they take good care of my car. Thanks for washing it. And the bill was not too bad. care of my car. Thanks for washing it. And the bill was not too bad. More

It took too long to get my transmission replaced. The quick lane closure, makes waiting to get an oil change too long. I went to a different place. quick lane closure, makes waiting to get an oil change too long. I went to a different place. More

The Ashland OH Donley Ford service department is awesome. All of the guys are very nice - very professional. It’s the only service department I trust with my Escape. All of the guys are very nice - very professional. It’s the only service department I trust with my Escape. More

Excellent Service I received excellent service. Waiting room was very clean. Service tech was very friendly and took care of all my needs. Service tech provided an I received excellent service. Waiting room was very clean. Service tech was very friendly and took care of all my needs. Service tech provided an excellent price as well. More

Too much focus on upsell I have been coming to Donley for 40 years and have always felt like I received excellent service, however, this last time makes me question if they tr I have been coming to Donley for 40 years and have always felt like I received excellent service, however, this last time makes me question if they truly have my best interest at heart. I purchased my 2017 Escape in November and one of the things that sold me was the Certified Pre Owned warranty. I brought it in for the oil change and tire rotation and within 5 minutes of sitting in the lobby I was hit with what looked like a bunch of wadded up cotton xxxxx and was told that all my filters were dirty and it looked like something was building a nest in my cabin compartment. (I drive approximately 30 miles every day to work so I'm sure I would have noticed something like that.) My only conclusion is that it must have been that way when I bought the car. Second, I was hit that the chrome around my lugnuts was swollen and that if I didn't take care of it, I would be stranded and unable to change a tire on my own. If I am purchasing a certified preowned vehicle and these things occur in 8 months, I feel as though it wasn't inspected well before I bought it. (Or else Ford has greatly diminished in quality parts) Seriously! I have to replace lug nuts?!?!?! I know the service people want to insure my safety but I feel a though I was deliberately targeted for upsell or else I was sold a bill of goods when I bought the car. More

oil change You washed my vehicle and my animal warning devices on my front bumper were gone, ripped off the bases. I will request that you NOT wash my vehicle. You washed my vehicle and my animal warning devices on my front bumper were gone, ripped off the bases. I will request that you NOT wash my vehicle. More

Great service! Friendly atmosphere! Clear explanation of what service was done! Also I was happy with the price of the service rendered! Will return when I need more service! what service was done! Also I was happy with the price of the service rendered! Will return when I need more service! More

Service dept is always on time , friendly, get the job done, answer questions and sanitized for their customers. Ron and crew are great to work with. done, answer questions and sanitized for their customers. Ron and crew are great to work with. More