Donley Ford of Ashland - Service Center

Excellent Service Despite my being a "snowbird" and I purchased my 2020 F150 in Florida, Ron Keiffer was excellent. He got me scheduled for my first 6000 miles servic Despite my being a "snowbird" and I purchased my 2020 F150 in Florida, Ron Keiffer was excellent. He got me scheduled for my first 6000 miles service very quickly. Upon my arrival he greeted me, pulled up my information and showed me where the waiting room was. The service was very quick and even washed my truck. So, friendly people, excellent service that exceeded my expectations and completed very quickly...all you could ask from a dealership. Thanks. More

Maintenance check Easy to schedule the routine appt. Service staff were ready on arrival. Excellent communication for questions when additional items needed attention. Easy to schedule the routine appt. Service staff were ready on arrival. Excellent communication for questions when additional items needed attention. The car wash was also appreciated. Friendly and competent service. More

Ben and Ron are very nice and professional. Great customer service. It is appreciated! I highly recommend the service department! Thank you for your excellence! customer service. It is appreciated! I highly recommend the service department! Thank you for your excellence! More

Excellent Service Can never say enough about how wonderful Ron and the Donley service team are. From the friendly greeting upon arrival through the servicing of my vehi Can never say enough about how wonderful Ron and the Donley service team are. From the friendly greeting upon arrival through the servicing of my vehicle and ending with the check out and review of the work accomplished everything is top notch. More

Very satisfied with Donley Ford staff , very friendly, helpful, and answers all my questions. When appointment is made they get you in and out on time. Thank you Ron Keiffer. helpful, and answers all my questions. When appointment is made they get you in and out on time. Thank you Ron Keiffer. More

Great communication. Our service advisor, Ron Keiffer, took special care to make sure all applicable rebates were applied via FordPass. I really appreciate the car wash af Our service advisor, Ron Keiffer, took special care to make sure all applicable rebates were applied via FordPass. I really appreciate the car wash after every service! More

Always a pleasure dealing with Ron in the service department! Never have to worry that everything was taken care of. He has taken care of our family’s cars for a long time! department! Never have to worry that everything was taken care of. He has taken care of our family’s cars for a long time! More

Needed Oil change for tired RN! Donley always goes above and beyond for me! They fit me in for my free oil change in this crazy pandemic. For someone who is used to taking care of ot Donley always goes above and beyond for me! They fit me in for my free oil change in this crazy pandemic. For someone who is used to taking care of others, it always humbles me when others go above and beyond. They even included the car wash still! So thankful! More

Ron and his service team are knowledgeable, professional and excellent at communication when servicing your auto. Customer Service at its best! Years of using them and excellent at communication when servicing your auto. Customer Service at its best! Years of using them More

They correctly accessed the problem, ordered the part. I was given a loaner far to use during the repair. The personnel was polite and helpful was given a loaner far to use during the repair. The personnel was polite and helpful More