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Donley Ford of Ashland - Service Center

Ashland, OH

4.6
359 Reviews
Call Service Center (419) 281-3673

359 Reviews of Donley Ford of Ashland - Service Center

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October 23, 2022

So far this dealership has been great. I would highly recommend them to anyone who is in need of a new vehicle. More

by rebeccakidney2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Collins
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Oct 25, 2022 -

Donley Ford of Ashland responded

Thank you for your kind words, we really appreciate it. We strive to provide a great experience every time you come in. If there is anything you need please don't hesitate to reach out. We hope to earn your business again in the future.

October 15, 2022

We have dealt with Donley Ford for several years and have always had great service. Everyone is always so friendly. More

by CHARLESFULK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Keiffer
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Oct 18, 2022 -

Donley Ford of Ashland responded

Thank you for your feedback. We appreciate you more than you know and are here when you need us again in the future.

September 28, 2022

Ron K. In service dept. is the greatest. He is always friendly and very helpful. More

by fisherfred945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan North
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 28, 2022 -

Donley Ford of Ashland responded

Thank you so much for your feedback! We are so happy that you are satisfied with the service you received and that Ron took good care of you. We are here when you need us in the future.

September 27, 2022

Good service, I haven't seen my Reward points added as yet. Should be added at time of service. Ron was very helpfull. More

by onie1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron in service.
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Oct 03, 2022 -

Donley Ford of Ashland responded

Thank you for the wonderful review. We're glad you enjoyed your visit with us and we look forward to your next visit. We will reach out to Ron on your Rewards points, just to make sure they've been added. Thank you for choosing Donley Ford of Ashland! Update: We have confirmed that your points for your service, have been awarded. If you still do not see the points, please contact Ron Keiffer at 419-281-3673 x1054. Thanks again for choosing Donley Ford of Ashland!

September 14, 2022

The Service and parts department both provide amazing customer service. Quality service and communication! The parts department is always on top of my orders and let’s me know if there are any parts they More

by fleckshighperformance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raquel, Adam and Mike
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Sep 15, 2022 -

Donley Ford of Ashland responded

Thank you for your feedback. We appreciate the kind words. This is the kind of experince we always want you to have when you work with us. As always, we are here when you need us and look forward to helping you again in the future.

September 01, 2022

Ron was great to work with . Very professional and courteous. Service was done quickly and well. More

by DONNA.COTTRELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron
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Sep 02, 2022 -

Donley Ford of Ashland responded

We are so happy that we were able to take care of your vehicle for you. We strive to provide quick but quality service. Thank you for your business and we look forward to seeing you again in the future.

September 01, 2022

Ron was excellent to work with …. Very knowledgeable and accommodating…. I like getting my Ranger serviced there !!! More

by TSTACY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Keiffer
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Sep 02, 2022 -

Donley Ford of Ashland responded

Thank you for your feedback. We appreciate you and look forward to seeing you again in the future.

August 31, 2022

Ron, did an outstanding job of keeping me posted on the time it would take to fix my recall. He was very professional. More

by LOGOIT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron Keiffer
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Sep 01, 2022 -

Donley Ford of Ashland responded

Thank you for your feedback! We are thrilled that you are happy with the customer service you received from Ron. If you need anything in the future don't hesitate to reach out.

August 23, 2022

This dealership goes beyond in trying make customers are satisfied. The team is very conscientious about their customers. A great service department More

by BYRNSMIKE140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Kieffer,. Service
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Aug 26, 2022 -

Donley Ford of Ashland responded

Thank you for taking a moment of your time to give us your feedback. We definitely want you and all of our customers to feel this way. We will take it as a win! Thank you again for your kind words and business.

August 08, 2022

I was quoted 1,200 for rack an pinion,,, Only problem was blown fuse found by another mechanic. Got my 170 back an I still get a bill everymonth going on 5 months. Thanks Donley More

by rickbowen99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber Morrison
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Aug 08, 2022 -

Donley Ford of Ashland responded

Thank you for your feedback. I appologize for the frustrating experience. It appears that there was a glitch in our system that was generating an unnecessary bill for you. That has now been taken care of. As you know there is nothing due on this, but if you do recieve another bill feel free to reach out to me directly at 740-392-2222 ext 3020.

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