Back

Donley Ford of Ashland - Service Center

Ashland, OH

not yet
rated
359 Reviews

359 Reviews of Donley Ford of Ashland - Service Center

Sort by
March 02, 2021

Great Service but very expensive labor costs. Is it possible you charged for standard hours for the repair or the actual hours it took to repair the vehicle. More

by EPSMITH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tegan Moyer
Mar 03, 2021 -

Donley Ford of Ashland responded

Thank you for the review! We will look into this to ensure we haven't made any errors in the process and avoid any potential future issues. If you have any questions in the mean time, feel free to reach out to our Customer Relations Advisor, Connor! He can be reach at 7403922222 EXT:3004! Thank you!

February 25, 2021

Service Advisors are Best in Class!! Ron Keiffer knows how to take care of your Vehicle and is always great to deal with and Professional. More

by UNDERDOG764
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Keiffer
Mar 03, 2021 -

Donley Ford of Ashland responded

Thank you for the wonderful review! This is what we love to hear! We'll be sure the share this with Ron and the rest of the team, Thank you and we look forward to working with you again in the future!

February 23, 2021

Excellent service Ron was just great in helping me by providing a loaner and doing it quickly when I needed it in a hurry. The service was excellent More

by ssample0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Kiefer
Feb 23, 2021 -

Donley Ford of Ashland responded

Thank you for the positive review! We'll be sure to share this with Ron and the rest of the team!

February 22, 2021

The service was quick and easy to schedule. Ron Keiffer is always great to schedule with. He is so nice. The service was excellent and the car wash was an extra bonus. More

by lindlpt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Keiffer
Feb 23, 2021 -

Donley Ford of Ashland responded

Thank you for the awesome review! We will share this with Ron and the rest of the team and we look forward to assisting you further in the future!

Feb 23, 2021 -

lindlpt responded

You're welcome! I am glad you will let Ron know. He is a great asset to your dealership.

February 20, 2021

I've have been going to Donelys For many years they have the best service department around also I have bought all of my vehicles from them. More

by dewy133
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Keifer, Michele LaRue
Feb 23, 2021 -

Donley Ford of Ashland responded

Thank you for the wonderful review! We always enjoy hearing about our repeat customers! We'll be sure to share this with Michelle, Ron and the rest of the team!

February 18, 2021

I am very pleased with the service I receive from Donnelly Ford service department. With the bad weather coming in I asked if I could bring my car in early and Park it in their lot the day before my More

by jtcalabrese
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michele LaRue
Feb 18, 2021 -

Donley Ford of Ashland responded

Thank you for the awesome review! We'll share this with the service team, and we look forward to assisting you more in the future!

February 17, 2021

Always love the service I get. Gave me a loaner car for work when my car had to send in my truck for recalls. One pro tip I’d love to see is that the service men talk to me, typically they look at my fianc More

by KD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tegan Moyer
Feb 18, 2021 -

Donley Ford of Ashland responded

Thank you for the review! We will definitely communicate this to the service team! We would like to make your experience the best we can!

February 15, 2021

I am always pleased with the service at Donley of Ashland. They are always courteous and friendly. I always get my car serviced on time and out quickly. More

by c_ogi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Keifer
Feb 18, 2021 -

Donley Ford of Ashland responded

Thank you for the wonderful review! We'll share this with Ron and the rest of the team!

February 14, 2021

Gave me a loner car because I work in Wooster so they could complete the needed maintenance. Tire price and installation I thought was very reasonabl. More

by PAULADAMS638
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron in service dept , Matt Weiss, Michele LaRue, Dorea Kellem
Feb 18, 2021 -

Donley Ford of Ashland responded

Thank you for the positive review! We look forward to assisting you further in the future!

February 12, 2021

I've always been satisfied with the quality service I get at Donley. Ron, in service, has always been great. Communicates very well. I trust the mechanics and really appreciate the extras you get at this dea More

by wkhenry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Keiffer
Feb 12, 2021 -

Donley Ford of Ashland responded

Thank you for the fantastic review! We'll be sure to share this with Ron and the rest of the team! We look forward to assisting you again in the future!

...
17
...