Back

Donley Ford of Ashland - Service Center

Ashland, OH

not yet
rated
359 Reviews

359 Reviews of Donley Ford of Ashland - Service Center

Sort by
March 18, 2021

Great, got it done under warranty. Why does it have to be 25 words or more I don’t have much more to say on the matter, if in the future your survey does not change I will not fill out anymore. More

by ssklenic69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 18, 2021 -

Donley Ford of Ashland responded

Thank you for the 5 star review! We appreciate you taking the time to fill it out! We will look into the character limit and we look forward to assisting you further in the future!

March 14, 2021

Great service. Friendly and knowledgeable staff. Meeting all COVID standards. Will use Donley’s for service every time for my car due to honesty of staff. More

by PTOVEY42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron
Mar 16, 2021 -

Donley Ford of Ashland responded

Thank you for the review! We take COVID standards seriously and value the safety of our customers and staff! We appreciate your business and we look forward to your next visit!

March 12, 2021

Was awesome to work with. I was not sure I could use them when I purchase vehicle in Shelby,Ohio love that they wash my car for me and top off all the fluids We use them again More

by JMTURK2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
name not there
Mar 16, 2021 -

Donley Ford of Ashland responded

Thank you for the wonderful review! We will surely share this with the team and we look forward to your next visit!

March 11, 2021

Great service, scheduled my appointment and was able to get in fast. Donley Ford serviced my vehicle, topped off all fluids and even washed it for me! More

by BJCMARKLEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron
Mar 12, 2021 -

Donley Ford of Ashland responded

Thank you for the wonderful review! We're glad to hear that we exceeded your expectations, that's what we thrive to achieve! We will surely share this with Ron and the rest of the team and we look forward to your next visit!

March 11, 2021

Great people all around from sales to service. Would absolutely recommend this dealership to anyone. We have bought 2 cars there and have them serviced here. More

by Stberrycake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Weiss, Michele LaRue
Mar 11, 2021 -

Donley Ford of Ashland responded

Thank you for the amazing review and recommendation! We love to hear from our repeat customers! Michelle and the rest of the team will be happy to hear it!

March 11, 2021

awesome service center and Logan was my salesman on 2 vehicles and was just outstanding, you are very lucky to have him on your side! More

by bestbetcorvette
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Weiss
Mar 12, 2021 -

Donley Ford of Ashland responded

Thank you for the awesome review! We enjoy hearing from our repeat customers and we look forward to working with you again in the future!

March 10, 2021

The Donley Ford service team, lead by Ron Keiffer was efficient, friendly, honest, and most importantly, timely! They promptly repaired all of my recalls and were quick to insist I take a loaner vehicle More

by LUSNADER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Keiffer
Mar 11, 2021 -

Donley Ford of Ashland responded

Thank you for sharing this awesome review! We enjoy hearing from our repeat customers and love to hear your recommendation! Ron and the rest of the service team will be glad to hear it and we look forward to your next visit!

March 08, 2021

I was disappointed that when they were working on my car and the strut broke that I was charged for it. Other than that it was good work. More

by betsyann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Keifer
Mar 11, 2021 -

Donley Ford of Ashland responded

Thank you for the review. We will look into this and verify an error isn't being made. If you have any questions in the mean time, please feel free to reach out to our Customer Relations Advisor, Connor. He can be reached at 7403922222 at Ext: 3004.

March 04, 2021

It's like going to your friends house and getting great advice. Just hanging out with people who care about customer service and want to make sure you come back :) More

by CJHALDEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele LaRue
Mar 04, 2021 -

Donley Ford of Ashland responded

Thank you for the awesome review! We love to hear from our repeat customers! We value your business and look forward to your next visit!

March 03, 2021

it took almost 3 weeks to fix my car the guy did not have the right phone number to call me my salesman had to More

by grandmabrown1025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The service department is not my favorite
Mar 03, 2021 -

Donley Ford of Ashland responded

Thank you for the review. We would like to hear more about your experience! If you would like, please reach out to our Customer Relations Advisor, Connor. He can be reached at 7403922222 at EXT: 3004. We would appreciate the opportunity to assess the situation and resolve the issue as best as possible! Thank you, and we hope to hear from you soon!

...
16
...