Donley Ford of Ashland - Service Center

I scheduled my oil change and tire rotation with Donley Ford. They had me in and out within the time they quoted. Very happy with their service! Ford. They had me in and out within the time they quoted. Very happy with their service! More

I love Donley Ford in Ashland. Service department is wonderful. They are the reason I buy at Donley! Everyone is so helpful and make you feel just like family! wonderful. They are the reason I buy at Donley! Everyone is so helpful and make you feel just like family! More

Took our transit in for bad front wheel bearing under warranty and was told they was fine and it is the tires with less than 33,000 miles on it. Have never had tires growl like this so took to another de warranty and was told they was fine and it is the tires with less than 33,000 miles on it. Have never had tires growl like this so took to another dealer and low and behold both front wheel bearings are bad. All this could have been fixed under warranty if someone would have done their job. More

The staff was pleasant as always, service and news of defective lug nuts was disappointing. Ford and Lincoln should stand behind something as basic as a lug nut. I think a simple oil change should be exe defective lug nuts was disappointing. Ford and Lincoln should stand behind something as basic as a lug nut. I think a simple oil change should be executed without the problem of leaving the old oil filter gasket in place, More

Always treated with respect by courteous and friendly people. Appreciate the way they seem to care that I am happy and satisfied with the service provided. people. Appreciate the way they seem to care that I am happy and satisfied with the service provided. More

Fast professional service performed by great people. Ron Kiefer's manner is outstanding, always friendly and curious, and makes sure the customer is always satisfied when the job is finished. Kiefer's manner is outstanding, always friendly and curious, and makes sure the customer is always satisfied when the job is finished. More

Fast and friendly service. My vehicle was done as promise. And the price was right. Salesman was very curious and friendly. Went up and beyond looking for us a vehicle of our choosing. promise. And the price was right. Salesman was very curious and friendly. Went up and beyond looking for us a vehicle of our choosing. More

Good Service & friendly people. Ron always gets our cars in when they need service Drop off is easy & if we need a ride they always accommodate us. in when they need service Drop off is easy & if we need a ride they always accommodate us. More

I always get a sincere and truthful evaluation of the service necessary to keep my vehicle running in a optimal manner! I believe that Ron and his coworkers not only care about providing excellent servic service necessary to keep my vehicle running in a optimal manner! I believe that Ron and his coworkers not only care about providing excellent service, but care about my individual needs as a customer. I have been using Donley for 30+ years! More

Had a recall done in Feb 2021 and they claimed they did a multi point inspection. 3300 miles later I get my oil changed at a different shop and also rotate my tires, I was informed by this shop manager that multi point inspection. 3300 miles later I get my oil changed at a different shop and also rotate my tires, I was informed by this shop manager that my tires could not be rotated due to my front drivers tire being at 0 tread depth. So I take it to donley and ask them to tell me how this could happen. The man Mike I believe told me it was an alignment problem and because I didn't get my tires put on by them 18000 miles ago I should take it back to the place that did it. All because I couldn't remember from a year ago if I had my alignment done or not. Fyi I did get my car completely taken care of I just couldn't remember due to being a mother of 6. Anyways, donley said it was the other place's responsibility. My husband takes my car back to donley today with the inspection papers they did from 3300 miles ago (Feb 4) and the technician stated all 4 of my tires were at 8/32 and the only thing my car needed was rear brakes and my front brakes were at 5mm. Somehow in 3300 miles my tire went from 8/32 to 0 and they told us our car was good to go. How is that possible?? They don't want to take responsibility for the fact that either the tech lied on the inspection, fail to complete it properly or missed something big that could cause my one tire to wear that quickly with my other 3 being fine. Nope they want us to have the other place do something about it... makes no sense and I'm sorry but because of this lack of properly doing thier job my family was at great risk of being in an accident related to the inner half of the tire being completely bald. I have filed a complaint with Lincoln and am taking my car elsewhere from now on due to this. I do not recommend at all. If they would have been more understanding to the fact that I was freaking out at how badly this could have gone if I had not taken my car to get an oil change somewhere else that day and tried to actually figure out how and where this went wrong instead of pointing the finger at someone else, or even had shown some sort of care towards my situation, you know like we learned in customer service 101, then I wouldn't feel the need to blast this. I've worked in the service department for many years at multiple dealerships and I have never treated my customers like this nor have I ever pointed the finger without trying to figure out how this happened in the first place. More