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Donley Ford of Ashland - Service Center

Ashland, OH

4.6
359 Reviews

359 Reviews of Donley Ford of Ashland - Service Center

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September 16, 2021

You service department provides excellent service. My only problem is that a car with only 59000 mile shouldn't have to come in to have $1000 DOLLAR chip to keep the car functional to operate. More

by CAROLTOMS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Keiffer
Sep 17, 2021 -

Donley Ford of Ashland responded

Thank you for the 5 Star rating. We understand your frustration. Please let us know if you have any other questions or concerns, we would be happy to assist!

September 14, 2021

All employees are very professional. Service department is who I went. Everyone is always professional. More

by nitachill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tegan Moyer
Sep 16, 2021 -

Donley Ford of Ashland responded

Thank you for the 5 Star review and positive Feedback. The team will be happy to hear it! We look forward to working with you more in the future!

September 13, 2021

Ron always provides great customer service. Pays attention to your situation and always comes up with the right solution. Great professional service with a great price. More

by LEHR41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Kiefer is a great asset to Donley Ford.
Sep 13, 2021 -

Donley Ford of Ashland responded

Thank you for the wonderful review! We always appreciate hearing from our repeat customers, your business is truly valued. We will share this with Ron and the rest of the service team and we look forward to working with you more along the way!

September 13, 2021

Always excellent!!! Service and sales are always great!!! Would highly recommend them to anyone anytime More

by anderson5910
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Raquel
Sep 16, 2021 -

Donley Ford of Ashland responded

Thank you for the wonderful review and recommendation. We always appreciate hearing from our repeat customers, your business is truly valued! We will share this with the team and we look forward to your next visit. Thanks again for choosing Donley Ford of Ashland!

September 10, 2021

Had my vehicle in for warranty work. Rear camera was defective the camera was replaced and vehicle was washed. As always Ron is 5 stars with his coutesy and efficiency in handling the problem More

by BKGOLD3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron in the service department
Sep 13, 2021 -

Donley Ford of Ashland responded

Thank you for the awesome review. We always love hearing from our repeat customers, your business is truly valued! Ron and the Service crew will be happy to hear your positive feedback. We're glad we were able to get your camera replaced and get you back on the road safely. We look forward to working with you again in the future!

August 26, 2021

Always a pleasure to work with the Service Dept at Donley Ford. They are always ready and prepared for me when I arrive. Highly recommend them. More

by DEBRALYONS16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Donley Ford of Ashland responded

Thank you for the wonderful review and recommendation. We will share this with Logan and the team and we look forward to your next visit!

August 25, 2021

Always extremely polite and it is always a good over experience to go there. Really appreciate the time they take to make me and my passengers safe More

by MOMMACATHY1025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron. Excellent employee , Michele LaRue
Aug 25, 2021 -

Donley Ford of Ashland responded

Thank you for the lovely review. Safety is always #1! We will share this with Michele and the team and we look forward to serving you more for years to come.

August 18, 2021

Great service but can’t get in as quickly as I would Great service but can’t get in as quickly as I would like to. Not use to waiting a week to get in. Thank you for the good service once I got in. More

by ed.perry1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Aug 18, 2021 -

Donley Ford of Ashland responded

Thank you for the review. We understand your frustration with the wait, our Service Department has been very busy lately. We appreciate your patience at this time and we hope to work with you more in the future! Thank you for being a valued Donley customer!

August 17, 2021

Excellent as always!! We had the oil changed in our car and we got in at the appointed time. They are always so friendly in the service department! More

by cyndijaneczek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Aug 18, 2021 -

Donley Ford of Ashland responded

Thank you for the wonderful revie. We always appreciate hearing from our repeat customers, you business is truly valued! We will share this with the service team and we look forward to your next visit.

August 02, 2021

Ron kept me informed, saved me some money on the service with my Ford app, and had my car washed when the service was completed. Very customer oriented. More

by John M - North Central Ohio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron in Service
Aug 02, 2021 -

Donley Ford of Ashland responded

Thank you for the 5 Star review! This is what we love to hear! We will share this with Ron and we hope to work with you more in the future.

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