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Donley Ford of Ashland

Ashland, OH

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510 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Ashland team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Ashland location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Ashland have the ability to help you tackle these tough decisions. Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Ashland professionals.
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1641 Claremont Ave

Ashland, OH

44805

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Showing 510 reviews

July 08, 2022

Everyone is very friendly, helpful, and patient. They all work hard to make the whole buying process smooth. More

by hmj12
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Collins
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Jul 12, 2022 -

Donley Ford of Ashland responded

Congratulations on your Ford Focus purchase! Thank you for the wonderful review and positive feedback, Haley and the team will be glad to hear it. Please let us know if you have any questions along the way, the team is always here to help. Thanks again for choosing Donley Ford of Ashland, we hope to work with you more in the future!

July 07, 2022

It was taken in there to look at several problems. Nothing was fixed, at the same time it cost $150 just to look at it. In my opinion to resolve something I got nothing but I had to pay $150 just for More

by rajian0034
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I’m not sure who was looking at my vehicle all they did was text but since they never said what the particular problem was I never responded to them
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Jul 12, 2022 -

Donley Ford of Ashland responded

Thank you for taking the time to leave us your feedback, we understand your frustrations. This is our diagnostic fee that we charge for time used to locate the issue with a customers vehicle. At times, this process can be very tedious, therefore we must charge a diagnostic fee. If you'd like to speak to someone more about your experience, please contact our Service Manager, Mike Jackson at 419-281-3673 Ext:1051

Jul 12, 2022 -

rajian0034 responded

Nothing will change my opinion of this. To tell me there’s a fee this America everyone expects something for the money you pay I got nothin. You gave me probably and nothing fixed and charged me $150. Dollars No value in that Thank you

July 01, 2022

Service was great, I asked for a opening that day and they made it happen. They addressed all my concerns and fixed it. More

by GREENTL70
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
rochelle
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Jul 07, 2022 -

Donley Ford of Ashland responded

Thank you for the wonderful review. We're so glad to hear your experience with us was a great one. Thank you for choosing Donley Ford for your vehicle service needs. We look forward to working with you again in the future!

June 30, 2022

great service. i had some concerns and the service center checked out all the areas and resolved all issues. More

by awright7
Recommend Dealer
Yes
Employees Worked With
Chris
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Jun 30, 2022 -

Donley Ford of Ashland responded

Thank you for the 5 Star review. We're happy to hear that the service team was able to get all of the issues resolved for you. We want to keep your vehicle running in tip-top shape! Thanks again for choosing Donley Ford of Ashland for your service needs, let us know if we can assist you more along the way.

June 24, 2022

we put brakes on back of car and i'm now having noise when you push brakes. have when back to have it checked out they say they are ok . but stilling making noise when you push brakes and we are leaving More

by RPFUNK
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
none of these
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Jun 30, 2022 -

Donley Ford of Ashland responded

Thank you for taking the time to leave us your feedback. We are sorry to hear that you were not satisfied with your service. We would like to speak to you more about your experience with us, please contact our Customer Relations Specialist, Connor, at 740-392-2222 Ext 3004 at your earliest convenience.

June 16, 2022

Excellent experience. Our company is based out of Ketucky and it went so well the owner is considering making all our Ford purchases at Donley. More

by Duane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Lenzer
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Jun 21, 2022 -

Donley Ford of Ashland responded

Congratulations on the companies New Ford F-150, that is great news. We would be honored to be your go-to Ford Dealership for the company! Thank you for choosing Donley Ford of Ashland, we truly hope to work with you again in the future! Feel free to reach out at any time with any questions you may have.

June 14, 2022

Quick efficient service. Friendly staff. Great price. Recommendation for new tires with price to compare with other stores. More

by KDIEDERICH92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don.
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Jun 14, 2022 -

Donley Ford of Ashland responded

Thank you for the awesome review and recommendation, we really appreciate it! We will share this with Ron and the team and we look forward to assisting you more along the way. Thanks again for choosing Donley Ford of Ashland for your vehicle service needs!

June 12, 2022

Service department is very professional servicing only what needs to be fixed to keep vehicle road worthy. Always provides a full explanation of any problems. Ron Kiefer is a pleasure to do business with. More

by LEHR41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Kiefer is a great asset to Donley Ford.
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Jun 13, 2022 -

Donley Ford of Ashland responded

Thank you for the 5 Star review, Ron and the team will be glad to hear it. We appreciate your positive feedback and we look forward to your next visit with us. Thanks again for choosing Donley Ford of Ashland for your vehicle service needs!

June 09, 2022

Always a pleasant experience doing business with the service department. They are knowledgeable. and helpful and friendly More

by Katydid
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ron from service
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Jun 09, 2022 -

Donley Ford of Ashland responded

Thank you for the 5 Star review. We always enjoy hearing from our repeat customers, your feedback is truly important to us. Thank you for continuing to be a valued Donley customer and we look forward to your next visit with us!

June 08, 2022

No hassle buying experience. Friendly staff. would recommend donleys of ashland for your next car. More

by blademaster1213
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Lenzer
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Jun 09, 2022 -

Donley Ford of Ashland responded

Thank you for the awesome review and recommendation. We truly appreciate the opportunity to assist you in your vehicle purchase. congratulations on your new Ford Explorer, we hope you enjoy it. Thanks again for choosing Donley Ford of Ashland!

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