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Donley Ford of Ashland

Ashland, OH

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510 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Ashland team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Ashland location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Ashland have the ability to help you tackle these tough decisions. Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Ashland professionals.
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1641 Claremont Ave

Ashland, OH

44805

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Showing 510 reviews

August 23, 2022

This dealership goes beyond in trying make customers are satisfied. The team is very conscientious about their customers. A great service department More

by BYRNSMIKE140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Kieffer,. Service
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Aug 26, 2022 -

Donley Ford of Ashland responded

Thank you for taking a moment of your time to give us your feedback. We definitely want you and all of our customers to feel this way. We will take it as a win! Thank you again for your kind words and business.

August 15, 2022

The experience was great and everyone we dealt with were very professional. I have always had great experiences with donley ford of ashland and will continue to buy my vehicles from them in the future. More

by Rick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tegan Moyer
Report | Print
Aug 15, 2022 -

Donley Ford of Ashland responded

Congratulations on your New Ford Explorer, great color choice as well! We enjoy hearing from return customers like you and your feedback is truly important to us. Thanks again for purchasing with Donley Ford and we look forward to working with you more along the way. Let us know if you have any questions along the way!

August 13, 2022

Nice to work with, vehicle just what I wanted, All good experience, Except for used car manager, couldn't talk with, about trade in More

by Ritarandy95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Collins
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Aug 15, 2022 -

Donley Ford of Ashland responded

Congratulations on your Nissan Frontier purchase, we hope you it! We will share your feedback with the Used Car manager, to provide a better experience to all of our customers in the future. Please let us know if you have any questions along the way. Thanks again for choosing Donley Ford of Ashland and we appreciate your business!

August 12, 2022

From the first week I ordered my f150 lightning Tegan has made sure I updated on its arrival, and he always makes time to answer any questions I have. This is my 4th vehicle purchased through Donley For More

by F150Lightning
Recommend Dealer
Yes
Employees Worked With
Tegan Moyer
Report | Print
Aug 15, 2022 -

Donley Ford of Ashland responded

Thank you for the fantastic review! We always enjoy hearing from repeat clientele, your feedback is truly important to us. We hope you enjoy your New F-150 Lightning and we look forward to working with you for many more years to come!

August 10, 2022

Friendly, courteous, knowledgeable dealership. Cares for the community and is happy to support other local businesses and nonprofits. More

by Sandy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tegan Moyer
Report | Print
Aug 12, 2022 -

Donley Ford of Ashland responded

Thank you for your kind words. We are happy you are satisfied with the customer service you received while you were here with Tegan. We look forward to earning your business again in the future. Enjoy your new ride!

August 08, 2022

I was quoted 1,200 for rack an pinion,,, Only problem was blown fuse found by another mechanic. Got my 170 back an I still get a bill everymonth going on 5 months. Thanks Donley More

by rickbowen99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber Morrison
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Aug 08, 2022 -

Donley Ford of Ashland responded

Thank you for your feedback. I appologize for the frustrating experience. It appears that there was a glitch in our system that was generating an unnecessary bill for you. That has now been taken care of. As you know there is nothing due on this, but if you do recieve another bill feel free to reach out to me directly at 740-392-2222 ext 3020.

August 08, 2022

Very friendly Highly professional. Hands down the best car buying experience I have ever had. They have a customer for life. More

by blloyd1019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Collins
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Aug 08, 2022 -

Donley Ford of Ashland responded

We really appreciate you taking the time to leave such a great review! We are so happy to have earned your business and look forward to working with you again in the future! Enjoy your new vehicle!

August 08, 2022

Haley was very responsive and cooperative. I would recommend Donley Ford to a friend or Family. More

by Harley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haley Collins
Report | Print
Aug 08, 2022 -

Donley Ford of Ashland responded

Thank you for your feedback. We are so happy you are satisfied with your experience and the customer service you received from Haley while you were here. Enjoy your new vehicle!

August 04, 2022

Salesman was great, but had a problem with leaking in the trunk in less than 60 days after purchase and had to pay out of pocket to have repaired. More

by ssbauco
Recommend Dealer
No
Employees Worked With
Tegan Moyer
Report | Print
Aug 04, 2022 -

Donley Ford of Ashland responded

Thank you for taking the time to leave us your feedback. We're sorry to hear your service experience with us was less than satisfactory. Unfortunately, once the vehicle is outside of the warranty coverage window, the manufacturer will not assist with cost of repairs that fall under the basic warranty coverage. If you'd like to speak to someone more about your experience, please feel free to reach out to our customer relations specialist Connor, at 740-392-2222 Ext 3004.

July 28, 2022

This is the third car we have purchased with Tegan’s help. He was very helpful with the questions we had. More

by T.A.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tegan Moyer
Report | Print
Jul 28, 2022 -

T.A. responded

Thank you for your help!

Aug 01, 2022 -

Donley Ford of Ashland responded

Thank you for the 5 Star review. We always enjoy hearing from our long-term customers, your feedback is truly important to us! We hope you enjoy your new ride and we look forward to your next visit with us.

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