Donley Ford of Ashland

service excellent service, friendly people. The only thing that discourages me is that I have a 20010 ford escape that I purchased at Donley's. I have 62000 excellent service, friendly people. The only thing that discourages me is that I have a 20010 ford escape that I purchased at Donley's. I have 62000 miles on it. I keep purchasing an extended warranty on the vehicle. I take pretty good care of it. I have reported to service (I do not know how many times) the when you first start the vehicle up and you take off, when you speed up and the car shifts (there is a clunking noise, possible slipping). Now here is what really discourages me. Since I keep purchasing an extended warranty and I have reported the slipping/clunking when it shifts gears sometimes, that my extended warranty will expired 13 August 2020. When it expires and something goes out on the transmission or whatever makes it shift, you will not cover that even though I have been telling service about the problem. I have told them that when it does happen it is normally the first thing in the morning. I even told them to keep the car for a few days , not going to happen. The other thing is , if I purchase another extended warranty on my Ford with someone else, you will not work on it. I can't understand that. Your going to get paid for the warranty work that you do on the car. More

I did not get my Ford Pass Rewards when I bought my Ford Flex Dec 26, 2019. Was told I would get free oil changes and lubes the first year. 1st appointment i was charged. Been in to see the Store Manager an Flex Dec 26, 2019. Was told I would get free oil changes and lubes the first year. 1st appointment i was charged. Been in to see the Store Manager and called numerous times, no results..Sonja More

Took in my wife's car for oil change and tire rotation. Always treated great plus car was washed before I got it back. I have been a Donley customer for over 35 years and the little things matter do matter Always treated great plus car was washed before I got it back. I have been a Donley customer for over 35 years and the little things matter do matter. Thanks again. More

Friendly people, always helpful, had a regular service done and had no problems. Service dept helped me to use my reward points to cover the service done and had no problems. Service dept helped me to use my reward points to cover the service More

Ben in service got my truck in. In a timely manner. Kept me updated about the cost and repairs. Called me when the truck was complete. Ben is a asset to your company me updated about the cost and repairs. Called me when the truck was complete. Ben is a asset to your company More

Trustworthy After purchasing many automobiles from Donley, when it came time for a change I went back and purchased a new Ford Escape. Michele was very thoughtfu After purchasing many automobiles from Donley, when it came time for a change I went back and purchased a new Ford Escape. Michele was very thoughtful and got me the best deal. I really appreciated all she did to help me. More

running boards Very happy and pleased with Donley Ford. The service department is very efficient and knowledgeable. They are friendly and cooperative. I rely on h Very happy and pleased with Donley Ford. The service department is very efficient and knowledgeable. They are friendly and cooperative. I rely on hem avery time I come in. More

New Car Purchase Best car buying experience I have ever had. Teagan found the car I was looking for quickly. There was a small scratch on the car and Teagan didnt s Best car buying experience I have ever had. Teagan found the car I was looking for quickly. There was a small scratch on the car and Teagan didnt stop until it was correctly fixed. More

Purchase of 2020 Escape I purchased the 2020 Escape with the belief that I could continue use of Sirius Travel/Navigation as I had done on my 2013 Escape. A couple of days la I purchased the 2020 Escape with the belief that I could continue use of Sirius Travel/Navigation as I had done on my 2013 Escape. A couple of days later, I realized that the car did not have the appropriate equipment to allow this. Dave Wyatt and Matt worked for a couple of days to figure out what to do for me. Matt initially suggested purchasing a navigation tool (i.e. Garmin) for me; I suggested we "swap" the car for one that had the capability, but Matt was unable to locate an exact match to mine with navigation ability, of course). In the end, I am keeping the vehicle I purchased, and we have all learned a lesson. I want to thank Dave for making the purchase experience pleasant, he was very helpful and willing to let me tell him what I wanted on my car- it was a no pressure sale! In fact, it was delightful. No, I did not get the vehicle I wanted, but I am satisfied with what I have. Dave demonstrated how to connect my phone to the car and utilize the map system on my phone through the car. We will likely need a truck next year. I plan to shop at Donley in Ashland and I'll ask for Dave! More

Dave was great! I was a first time car buyer and I could tell he really had my best interest in mind and wanted to get me into something that would last more than a couple years. I appreciate all the time tell he really had my best interest in mind and wanted to get me into something that would last more than a couple years. I appreciate all the time he put into helping me! More