Donley Ford of Ashland

The Ashland OH Donley Ford service department is awesome. All of the guys are very nice - very professional. It’s the only service department I trust with my Escape. All of the guys are very nice - very professional. It’s the only service department I trust with my Escape. More

Excellent experience. I came for 1 thing and left with just that. I was in and out. Super happy with purchase. Dave was excellent, the other staff as well were very friendly. Will be doing more business w just that. I was in and out. Super happy with purchase. Dave was excellent, the other staff as well were very friendly. Will be doing more business with them in the future. More

Test drove and negotiated a used truck purchase in a very short period of time. Very happy with the experience and will definitely be back. short period of time. Very happy with the experience and will definitely be back. More

Excellent Service I received excellent service. Waiting room was very clean. Service tech was very friendly and took care of all my needs. Service tech provided an I received excellent service. Waiting room was very clean. Service tech was very friendly and took care of all my needs. Service tech provided an excellent price as well. More

Too much focus on upsell I have been coming to Donley for 40 years and have always felt like I received excellent service, however, this last time makes me question if they tr I have been coming to Donley for 40 years and have always felt like I received excellent service, however, this last time makes me question if they truly have my best interest at heart. I purchased my 2017 Escape in November and one of the things that sold me was the Certified Pre Owned warranty. I brought it in for the oil change and tire rotation and within 5 minutes of sitting in the lobby I was hit with what looked like a bunch of wadded up cotton xxxxx and was told that all my filters were dirty and it looked like something was building a nest in my cabin compartment. (I drive approximately 30 miles every day to work so I'm sure I would have noticed something like that.) My only conclusion is that it must have been that way when I bought the car. Second, I was hit that the chrome around my lugnuts was swollen and that if I didn't take care of it, I would be stranded and unable to change a tire on my own. If I am purchasing a certified preowned vehicle and these things occur in 8 months, I feel as though it wasn't inspected well before I bought it. (Or else Ford has greatly diminished in quality parts) Seriously! I have to replace lug nuts?!?!?! I know the service people want to insure my safety but I feel a though I was deliberately targeted for upsell or else I was sold a bill of goods when I bought the car. More

Logan is always great to work with. I appreciate that he calls to check up on my satisfaction throughout the lease period. I have been happy with the way we are treated by everyone at Donley Ford. calls to check up on my satisfaction throughout the lease period. I have been happy with the way we are treated by everyone at Donley Ford. More

Tegan and Dorea provided excellent customer service, they were both efficient and friendly. After reviewing a few options, I purchased my formerly leased vehicle with Ford's extended warranty. were both efficient and friendly. After reviewing a few options, I purchased my formerly leased vehicle with Ford's extended warranty. More

oil change You washed my vehicle and my animal warning devices on my front bumper were gone, ripped off the bases. I will request that you NOT wash my vehicle. You washed my vehicle and my animal warning devices on my front bumper were gone, ripped off the bases. I will request that you NOT wash my vehicle. More

Great service! Friendly atmosphere! Clear explanation of what service was done! Also I was happy with the price of the service rendered! Will return when I need more service! what service was done! Also I was happy with the price of the service rendered! Will return when I need more service! More

Service dept is always on time , friendly, get the job done, answer questions and sanitized for their customers. Ron and crew are great to work with. done, answer questions and sanitized for their customers. Ron and crew are great to work with. More