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Donley Ford of Ashland

Ashland, OH

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510 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Ashland team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Ashland location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Ashland have the ability to help you tackle these tough decisions. Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Ashland professionals.
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1641 Claremont Ave

Ashland, OH

44805

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Showing 510 reviews

July 22, 2020

Great communication. Our service advisor, Ron Keiffer, took special care to make sure all applicable rebates were applied via FordPass. I really appreciate the car wash af More

by HANNAHROSCOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Keiffer
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Jul 23, 2020 -

Donley Ford of Ashland responded

Thank you for sharing your feedback regarding your most recent experience with us! We are glad that we could provide you with the care and attention needed in your recent service visit with us regarding your vehicle. We will pass these kind words along to Ron and the rest of the team! Thank you for your 5 star review and for choosing Donley Ford Lincoln of Ashland!

July 22, 2020

Always a pleasure dealing with Ron in the service department! Never have to worry that everything was taken care of. He has taken care of our family’s cars for a long time! More

by eholmes
Recommend Dealer
Yes
Employees Worked With
Ron Kiefer
Report | Print
Jul 23, 2020 -

Donley Ford of Ashland responded

Thank you for sharing those kind words regarding your recent visit with us! We are glad that we could provide you with a worry-free service experience where your vehicle was thoroughly taken care of. We will pass these kind words along to Ron and the rest of the team! Thank you for your 5 star review and for choosing Donley Ford Lincoln of Ashland!

July 21, 2020

Needed Oil change for tired RN! Donley always goes above and beyond for me! They fit me in for my free oil change in this crazy pandemic. For someone who is used to taking care of ot More

by arpelton68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben
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Jul 21, 2020 -

Donley Ford of Ashland responded

Thank you for your kind words regarding your experience with us! We are glad that our service department could go above and beyond to complete your oil change and car wash to take car of your vehicle's needs. We look forward to your next visit with us! Thank you for your 5 star review and for choosing Donley Ford Lincoln of Ashland!

July 21, 2020

Ron and his service team are knowledgeable, professional and excellent at communication when servicing your auto. Customer Service at its best! Years of using them More

by rmiller50
Recommend Dealer
Yes
Employees Worked With
Ron Keiffer, Michele LaRue
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Jul 21, 2020 -

Donley Ford of Ashland responded

Thank you for your kind words regarding your recent visit with us! We are always glad to be able and provide you with a knowledgeable and professional experience, where you feel that you are being clearly communicated to regarding your vehicle's needs. We will pass these kind words along to Ron and the rest of the team! Thank you for your 5 star review and for choosing Donley Ford Lincoln of Ashland!

July 20, 2020

They correctly accessed the problem, ordered the part. I was given a loaner far to use during the repair. The personnel was polite and helpful More

by rdmomma
Recommend Dealer
Yes
Employees Worked With
Service department
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Jul 20, 2020 -

Donley Ford of Ashland responded

Thank you for sharing feedback regarding your recent visit with us! We are glad that we could provide you with polite and helpful service that accessed the problem regarding your vehicle, while ordering the part you needed immediately. Thank you for your 5 star review and for choosing Donley Ford Lincoln of Ashland!

July 16, 2020

Engine light on Ford F150 Ron and his very professional crew very quickly resolved the problem and I was on my way. Great people in the service department who are very knowledg More

by LEHR41
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Keifer
Report | Print
Jul 16, 2020 -

Donley Ford of Ashland responded

Thank you for your kind feedback regarding your recent visit with us! We are glad that we could provide you with a professional and knowledgeable experience when it comes to the service needs of your vehicle. We will pass along these kind words to Ron and the rest of the team! Thank you for your 5 star review and for choosing Donley Ford Lincoln of Ashland!

July 16, 2020

The person who took care of me went above and beyond helping even tho I didnt get the car she really tried . God bless you More

by Cna4life
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorea Kellem
Report | Print
Jul 16, 2020 -

Donley Ford of Ashland responded

Thank you for sharing your experience with us! We are always glad to help you out in any way that we can when you are looking for a vehicle. Thank you for your 5 star review and for choosing Donley Ford Lincoln of Ashland!

July 15, 2020

Always receive good service at Donley. Got my service scheduled and completed. My car was washed and ready for my pickup. They went over my cars report card. Ron is always very helpful. You can always de More

by AUGIE1105
Recommend Dealer
Yes
Employees Worked With
Ron Keiffer, Michele LaRue
Report | Print
Jul 16, 2020 -

Donley Ford of Ashland responded

Thank you for your kind words regarding your recent experience with us! We are glad to provide you with efficient and detailed experiences in the service department when it comes to your vehicle. We always want to ensure a dependable experience for you as well, so we are happy we could do so. We will be sure to pass along your kind words to Ron and Ben! Thank you for your 5 star review and for choosing Donley Ford Lincoln of Ashland!

July 11, 2020

I am always treated with courtesy, and they take good care of my car. Thanks for washing it. And the bill was not too bad. More

by ILOVEARROWHEADS
Recommend Dealer
Yes
Employees Worked With
I cannot remember who I worked with.
Report | Print
Jul 13, 2020 -

Donley Ford of Ashland responded

Thank you for your kind words. We are so glad that we can provide you with courteous care for your vehicle, as well as, a wonderful experience for you as you step into our store. Thank you for your 5 star review and for choosing Donley Ford Lincoln of Ashland!

July 11, 2020

It took too long to get my transmission replaced. The quick lane closure, makes waiting to get an oil change too long. I went to a different place. More

by JFOX47
Recommend Dealer
No
Employees Worked With
Judi Dickinson, Matt Weiss, Jake Reichle, Michele LaRue, Dorea Kellem
Report | Print
Jul 14, 2020 -

Donley Ford of Ashland responded

Thank you for the feedback regarding your service experience. We apologize it took longer than you hoped. Unfortunately, due to Ford Motor Company offering assistance towards your repair, it took longer than normal. We provided you with alternative transportation so as not to disrupt your daily routine. We're glad Ford was able to assist with a large portion of the repair. Please call Mike Jackson at 419-281-3673 if we can be of further assistance to you.

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