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Donley Ford of Ashland

Ashland, OH

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rated
510 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Ashland team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Ashland location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Ashland have the ability to help you tackle these tough decisions. Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Ashland professionals.
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1641 Claremont Ave

Ashland, OH

44805

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Showing 510 reviews

March 06, 2021

Easy to work with. I won’t bother with anyone but Logan North save yourself the time and ask for him he’s straight forward and is a kind professional. More

by SCODER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Donley Ford of Ashland responded

Thank you for the review! We will share this with Logan and we look forward to working with you again in the future!

March 04, 2021

It's like going to your friends house and getting great advice. Just hanging out with people who care about customer service and want to make sure you come back :) More

by CJHALDEMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele LaRue
Mar 04, 2021 -

Donley Ford of Ashland responded

Thank you for the awesome review! We love to hear from our repeat customers! We value your business and look forward to your next visit!

March 03, 2021

it took almost 3 weeks to fix my car the guy did not have the right phone number to call me my salesman had to More

by grandmabrown1025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The service department is not my favorite
Mar 03, 2021 -

Donley Ford of Ashland responded

Thank you for the review. We would like to hear more about your experience! If you would like, please reach out to our Customer Relations Advisor, Connor. He can be reached at 7403922222 at EXT: 3004. We would appreciate the opportunity to assess the situation and resolve the issue as best as possible! Thank you, and we hope to hear from you soon!

March 02, 2021

Great Service but very expensive labor costs. Is it possible you charged for standard hours for the repair or the actual hours it took to repair the vehicle. More

by EPSMITH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tegan Moyer
Mar 03, 2021 -

Donley Ford of Ashland responded

Thank you for the review! We will look into this to ensure we haven't made any errors in the process and avoid any potential future issues. If you have any questions in the mean time, feel free to reach out to our Customer Relations Advisor, Connor! He can be reach at 7403922222 EXT:3004! Thank you!

February 25, 2021

Service Advisors are Best in Class!! Ron Keiffer knows how to take care of your Vehicle and is always great to deal with and Professional. More

by UNDERDOG764
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Keiffer
Mar 03, 2021 -

Donley Ford of Ashland responded

Thank you for the wonderful review! This is what we love to hear! We'll be sure the share this with Ron and the rest of the team, Thank you and we look forward to working with you again in the future!

February 23, 2021

Excellent service Ron was just great in helping me by providing a loaner and doing it quickly when I needed it in a hurry. The service was excellent More

by ssample0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Kiefer
Feb 23, 2021 -

Donley Ford of Ashland responded

Thank you for the positive review! We'll be sure to share this with Ron and the rest of the team!

February 22, 2021

The service was quick and easy to schedule. Ron Keiffer is always great to schedule with. He is so nice. The service was excellent and the car wash was an extra bonus. More

by lindlpt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Keiffer
Feb 23, 2021 -

Donley Ford of Ashland responded

Thank you for the awesome review! We will share this with Ron and the rest of the team and we look forward to assisting you further in the future!

Feb 23, 2021 -

lindlpt responded

You're welcome! I am glad you will let Ron know. He is a great asset to your dealership.

February 20, 2021

I've have been going to Donelys For many years they have the best service department around also I have bought all of my vehicles from them. More

by dewy133
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Keifer, Michele LaRue
Feb 23, 2021 -

Donley Ford of Ashland responded

Thank you for the wonderful review! We always enjoy hearing about our repeat customers! We'll be sure to share this with Michelle, Ron and the rest of the team!

February 18, 2021

I am very pleased with the service I receive from Donnelly Ford service department. With the bad weather coming in I asked if I could bring my car in early and Park it in their lot the day before my More

by jtcalabrese
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michele LaRue
Feb 18, 2021 -

Donley Ford of Ashland responded

Thank you for the awesome review! We'll share this with the service team, and we look forward to assisting you more in the future!

February 17, 2021

Always love the service I get. Gave me a loaner car for work when my car had to send in my truck for recalls. One pro tip I’d love to see is that the service men talk to me, typically they look at my fianc More

by KD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tegan Moyer
Feb 18, 2021 -

Donley Ford of Ashland responded

Thank you for the review! We will definitely communicate this to the service team! We would like to make your experience the best we can!

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