Donley Ford of Ashland

Had a recall done in Feb 2021 and they claimed they did a multi point inspection. 3300 miles later I get my oil changed at a different shop and also rotate my tires, I was informed by this shop manager that multi point inspection. 3300 miles later I get my oil changed at a different shop and also rotate my tires, I was informed by this shop manager that my tires could not be rotated due to my front drivers tire being at 0 tread depth. So I take it to donley and ask them to tell me how this could happen. The man Mike I believe told me it was an alignment problem and because I didn't get my tires put on by them 18000 miles ago I should take it back to the place that did it. All because I couldn't remember from a year ago if I had my alignment done or not. Fyi I did get my car completely taken care of I just couldn't remember due to being a mother of 6. Anyways, donley said it was the other place's responsibility. My husband takes my car back to donley today with the inspection papers they did from 3300 miles ago (Feb 4) and the technician stated all 4 of my tires were at 8/32 and the only thing my car needed was rear brakes and my front brakes were at 5mm. Somehow in 3300 miles my tire went from 8/32 to 0 and they told us our car was good to go. How is that possible?? They don't want to take responsibility for the fact that either the tech lied on the inspection, fail to complete it properly or missed something big that could cause my one tire to wear that quickly with my other 3 being fine. Nope they want us to have the other place do something about it... makes no sense and I'm sorry but because of this lack of properly doing thier job my family was at great risk of being in an accident related to the inner half of the tire being completely bald. I have filed a complaint with Lincoln and am taking my car elsewhere from now on due to this. I do not recommend at all. If they would have been more understanding to the fact that I was freaking out at how badly this could have gone if I had not taken my car to get an oil change somewhere else that day and tried to actually figure out how and where this went wrong instead of pointing the finger at someone else, or even had shown some sort of care towards my situation, you know like we learned in customer service 101, then I wouldn't feel the need to blast this. I've worked in the service department for many years at multiple dealerships and I have never treated my customers like this nor have I ever pointed the finger without trying to figure out how this happened in the first place. More

Great, got it done under warranty. Why does it have to be 25 words or more I don’t have much more to say on the matter, if in the future your survey does not change I will not fill out anymore. 25 words or more I don’t have much more to say on the matter, if in the future your survey does not change I will not fill out anymore. More

Great service. Friendly and knowledgeable staff. Meeting all COVID standards. Will use Donley’s for service every time for my car due to honesty of staff. all COVID standards. Will use Donley’s for service every time for my car due to honesty of staff. More

Was awesome to work with. I was not sure I could use them when I purchase vehicle in Shelby,Ohio love that they wash my car for me and top off all the fluids We use them again when I purchase vehicle in Shelby,Ohio love that they wash my car for me and top off all the fluids We use them again More

Great people all around from sales to service. Would absolutely recommend this dealership to anyone. We have bought 2 cars there and have them serviced here. absolutely recommend this dealership to anyone. We have bought 2 cars there and have them serviced here. More

awesome service center and Logan was my salesman on 2 vehicles and was just outstanding, you are very lucky to have him on your side! vehicles and was just outstanding, you are very lucky to have him on your side! More

Great service, scheduled my appointment and was able to get in fast. Donley Ford serviced my vehicle, topped off all fluids and even washed it for me! get in fast. Donley Ford serviced my vehicle, topped off all fluids and even washed it for me! More

The Donley Ford service team, lead by Ron Keiffer was efficient, friendly, honest, and most importantly, timely! They promptly repaired all of my recalls and were quick to insist I take a loaner vehicle efficient, friendly, honest, and most importantly, timely! They promptly repaired all of my recalls and were quick to insist I take a loaner vehicle in the interim. Would highly recommend going to this service center for any Ford or Lincoln needs! More

Michele was so amazing to work with! I told her what I was looking for and in no time at all she called me with the exact car I had been looking for! Michele even set up and walked me through all the "tec was looking for and in no time at all she called me with the exact car I had been looking for! Michele even set up and walked me through all the "tech" stuff! I would highly recommend her to anyone! More

I was disappointed that when they were working on my car and the strut broke that I was charged for it. Other than that it was good work. and the strut broke that I was charged for it. Other than that it was good work. More