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Donley Ford of Ashland

Ashland, OH

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rated
510 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Ashland team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Ashland location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Ashland have the ability to help you tackle these tough decisions. Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Ashland professionals.
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1641 Claremont Ave

Ashland, OH

44805

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Showing 510 reviews

June 02, 2021

Donley Ford in Ashland there service department is fantastic always a good experience when Ron Keifer handles my service needs although this was just an oil change and tire rotation I can alway count More

by pt43gross
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Keifer
Jun 03, 2021 -

Donley Ford of Ashland responded

Thank you for the wonderful review! We are always happy to hear from our repeat customers! Thank you for being a valued Donley customer! We will share this with Ron and we look forward to serving you for many years to come!

June 01, 2021

While I had to wait a couple of weeks for a service time slot, I was very happy with the work that was completed. Ron Keiffer called me at least twice with an update. More

by shjdfarm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Keiffer
Jun 01, 2021 -

Donley Ford of Ashland responded

Thank you for the wonderful review! We're glad to hear that the team kept you updated and got you back on the road! Ron and the rest of the crew will be happy to hear it and we look forward to working with you again in the future!

June 01, 2021

Service Dept very friendly, have been dealing with the same person for years. I had an oil change, tires rotated and everything checked out, all done in a short time. More

by bjyerian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Keiffer, is the only I worked with that I know their name.. in the service dept
Jun 02, 2021 -

Donley Ford of Ashland responded

Thank you for the awesome review! We're glad to hear that we could get you in and out and back on the raod quickly! We'll share this with the Ron and the team and we look forward to your next visit!

May 31, 2021

The guys just take care of things the first time and at a very reasonable price. If things will take some time they take me home and come get me when things are done so I don't miss any of my workday. More

by lockhartpeter4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron in service
Jun 01, 2021 -

Donley Ford of Ashland responded

Thank you for the awesome review! We're glad to hear the team was able to save you some wait time on your service! We will surely share this with them and we look forward to assisting you more in the future!

May 26, 2021

Had oil change and tires rotated. In and out quickly, with a car wash. Staff is always friendly. For a service area they keep the desk neat and clean. More

by pjnhouse
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
May 26, 2021 -

Donley Ford of Ashland responded

Thank you for the awesome review! We are glad to hear that we were able to exceed your expectations! We will share this with the service team and we look forward to your next visit!

May 26, 2021

Service was great. Looked for truck while I was there and salesman wouldn't take his face out of his phone extremely rude. I made several comments about it and he still continued to do it. I was getting fed More

by jthomas36
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Logan North
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Donley Ford of Ashland responded

Thank you for the review. We are so sorry to here this and we will be looking into it immediately! If you'd like to reach out with further information on the matter, please feel free to reach out to our Customer Relations Specialist Connor at 7403922222 EXT: 3004.

May 25, 2021

Service department is always friendly, courteous, and professional. Mike Jackson’s crew gets you in and out quickly and efficiently. Always have a nice wash after the service. More

by BIGPAV1360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
May 26, 2021 -

Donley Ford of Ashland responded

Thank you for the wonderful review! We love hearing from our repeat customers, your business is truly valued! We will share this with the service team and we look forward to assisting you more for years to come!

May 18, 2021

ALWAYS friendly! Service Dept. can be trusted to access the issues with my car and this is truly appreciated. Phone directly to make the service appt. Have tried to schedule on line but the information w More

by Sharon Vanasdal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service - Melissa?
May 19, 2021 -

Donley Ford of Ashland responded

Thank you for the positive review! We're always happy to hear from our repeat customers and obtain their input. We will definetly look into the issue online scheduling issue. The team will be glad to hear your feedback and we look forward to working with you again soon!

May 10, 2021

They help me out in a real pickle. I’m so glad they were able to get me in. I’m so happy I can drive my car again More

by nllongbrake
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
May 11, 2021 -

Donley Ford of Ashland responded

Thank you for the positive review! We're glad we were able to help! Please feel free to reach out if you have any questions or issues again, we'd love to work with you again!

May 07, 2021

Very friendly and speedy at the same time. Best thing was that it didn’t cost me anything because they found that I had some credits. Great service all around! More

by rrook1980
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service man on Monday night at 7pm
May 10, 2021 -

Donley Ford of Ashland responded

Thank you for the review. That is awesome, what a great surprise! We're so glad to hear about your positive experience and we look forward to assisting you more in the future!

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