Donley Ford of Ashland

Very helpful and friendly staff. Also, Ron put the Ford Pass app on my phone & showed me how to use it. The guys working on my Escape, found where a chipmunk had stored ALOT of bird seed in my air filter, Pass app on my phone & showed me how to use it. The guys working on my Escape, found where a chipmunk had stored ALOT of bird seed in my air filter, etc. :) More

Was in from out of town and needed service on my new Bronco Sport. None of local car service centers or oil change shops had the specs so I needed the dealership. They got me in that day and out quick Bronco Sport. None of local car service centers or oil change shops had the specs so I needed the dealership. They got me in that day and out quickly. More

I bought a new f150 that was making a loud rattle on the passenger side. By the dash area, the guy basically told me to deal with it because it's how it was designed. After taking the piece off realized it passenger side. By the dash area, the guy basically told me to deal with it because it's how it was designed. After taking the piece off realized it was customized to fit. Then ordered a new piece. Definitely didn't tell me what I wanted to hear in the beginning but seems like they will make it right. Also the parts I ordered and the labor they charged was ridiculous. It was less then an hour to put everything on and charged 240.00. More

Your service.people are excellent . Always quick and great service!!!!!😇🇺🇸🇺🇸🇺🇸Only have we ever bought fords. Nice …I love my Ford Escape..to old to buy another only thank you for always being th great service!!!!!😇🇺🇸🇺🇸🇺🇸Only have we ever bought fords. Nice …I love my Ford Escape..to old to buy another only thank you for always being their😳🇺🇸🇺🇸😳🇺🇸😳 More

Really great service. Just as service should be. No problems. Not sure but i think they even washed the van. Sofas so good - i'd buy from them again. problems. Not sure but i think they even washed the van. Sofas so good - i'd buy from them again. More

Always a pleasure dealing with Ron. Explains in detail any and all issues. This is the only place I have my vehicle serviced. Higly recommended any and all issues. This is the only place I have my vehicle serviced. Higly recommended More

They rebuilt my transmission and ever since it’s had a nasty vibration. They did a horrible alignment, my axle started leaking they claimed. Wouldn’t warranty it even thought they removed it to remove the nasty vibration. They did a horrible alignment, my axle started leaking they claimed. Wouldn’t warranty it even thought they removed it to remove the transmission. Cupped all of my tires by doing a horrible alignment. There response as of July 16 2021 is as follows, “ Hi Kyle sorry to hear that. Your car drove fine for me. Unfortunately there's nothing else we can do at this point. We did our best. I would suggest taking back to where you bought the tires”. xxxxxxxx!!!! Will be contacting corporate More

Always been pleasant to deal with. Will do what they can to make things right with the customer. I’ve had issues with loaner cars in the past and my sales lady was able to get me taken care of over the holi to make things right with the customer. I’ve had issues with loaner cars in the past and my sales lady was able to get me taken care of over the holiday. More

Ron Kroger has always done a good job taking care of us for any services we have needed. We feel very confident with his suggestions for any services we have needed. We feel very confident with his suggestions More

I meant Tegan about 2 years ago and then I gave up on trying to get rid of my 2019 Sonata and one day I called Tegan two years later and said if you ever come up with a good used car and he told me they trying to get rid of my 2019 Sonata and one day I called Tegan two years later and said if you ever come up with a good used car and he told me they were getting one in right now and it was a Lincoln which I owned for 18 years and miss so I drove out there and Bam it's my SUV I'm real excited about it More