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Donley Ford of Ashland

Ashland, OH

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rated
510 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Ashland team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Ashland location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Ashland have the ability to help you tackle these tough decisions. Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Ashland professionals.
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1641 Claremont Ave

Ashland, OH

44805

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Showing 510 reviews

September 11, 2021

Amazing customer service from the time we stepped on the lot...picking the vehicle. Driving it and doing the paperwork. No pressure selling! What a nice change from other dealers. More

by lynnlmcnair
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Weiss, Jake Schalmo
Sep 13, 2021 -

Donley Ford of Ashland responded

Thank you for the 5 Star review and for choosing Donley Ford of Ashland for your vehicle purchase! We thrive to be an advocate for each and every customer. We will surely share this with Logan and the team. Please let us know if you have any questions or concerns along the way!

September 10, 2021

Had my vehicle in for warranty work. Rear camera was defective the camera was replaced and vehicle was washed. As always Ron is 5 stars with his coutesy and efficiency in handling the problem More

by BKGOLD3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron in the service department
Sep 13, 2021 -

Donley Ford of Ashland responded

Thank you for the awesome review. We always love hearing from our repeat customers, your business is truly valued! Ron and the Service crew will be happy to hear your positive feedback. We're glad we were able to get your camera replaced and get you back on the road safely. We look forward to working with you again in the future!

September 09, 2021

Jake was able to get me exactly what I wanted and in the price range I was happy with. They did great with a full inspection. More

by Jfurr06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Schalmo
Sep 13, 2021 -

Donley Ford of Ashland responded

Thank you for the 5 Star review! Jake is new to our team and I'm sure he'll be ecstatic to hear your positive feedback. Thank you for choosing Donley Ford of Ashland for your vehicle purchase. We hope to assist you more, for many years to come!

August 26, 2021

Always a pleasure to work with the Service Dept at Donley Ford. They are always ready and prepared for me when I arrive. Highly recommend them. More

by DEBRALYONS16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Donley Ford of Ashland responded

Thank you for the wonderful review and recommendation. We will share this with Logan and the team and we look forward to your next visit!

August 25, 2021

Always extremely polite and it is always a good over experience to go there. Really appreciate the time they take to make me and my passengers safe More

by MOMMACATHY1025
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron. Excellent employee , Michele LaRue
Aug 25, 2021 -

Donley Ford of Ashland responded

Thank you for the lovely review. Safety is always #1! We will share this with Michele and the team and we look forward to serving you more for years to come.

August 18, 2021

Great service but can’t get in as quickly as I would Great service but can’t get in as quickly as I would like to. Not use to waiting a week to get in. Thank you for the good service once I got in. More

by ed.perry1946
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Aug 18, 2021 -

Donley Ford of Ashland responded

Thank you for the review. We understand your frustration with the wait, our Service Department has been very busy lately. We appreciate your patience at this time and we hope to work with you more in the future! Thank you for being a valued Donley customer!

August 17, 2021

Excellent as always!! We had the oil changed in our car and we got in at the appointed time. They are always so friendly in the service department! More

by cyndijaneczek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Dept.
Aug 18, 2021 -

Donley Ford of Ashland responded

Thank you for the wonderful revie. We always appreciate hearing from our repeat customers, you business is truly valued! We will share this with the service team and we look forward to your next visit.

August 02, 2021

Ron kept me informed, saved me some money on the service with my Ford app, and had my car washed when the service was completed. Very customer oriented. More

by John M - North Central Ohio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron in Service
Aug 02, 2021 -

Donley Ford of Ashland responded

Thank you for the 5 Star review! This is what we love to hear! We will share this with Ron and we hope to work with you more in the future.

July 30, 2021

Helpful, courteous, and friendlyDon't feel the need to Helpful, courteous, and friendly Don't feel the need to write a long letter Not happening today blah blah blah blah blah blah blah blah More

by chipthomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Jul 30, 2021 -

Donley Ford of Ashland responded

Thank you for the 5 Star review! This is what we love to hear. Let us know if any questions or concerns arise in the future!

July 30, 2021

The people at Donley are always very courteous and helpful. I can trust them to be fair and efficient and to stand behind their work. More

by JERI M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron in Service
Aug 02, 2021 -

Donley Ford of Ashland responded

Thank you for the positive feedback! We always appreciate hearing from our repeat customers, your business is truly valued. We will share this with Ron and the team and we hope to work with you more for many years to come.

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