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Donley Ford of Ashland

Ashland, OH

not yet
rated
510 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Ashland team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Ashland location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Ashland have the ability to help you tackle these tough decisions. Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Ashland professionals.
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1641 Claremont Ave

Ashland, OH

44805

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Showing 510 reviews

March 05, 2022

My experience was fantastic! They went well above and beyond expectations to make it a great experience. Kate was excellent every step of the way and Josh was super helpful in ev More

by fordtrucker2007
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Sponsler A++, Katelyn Neel
Mar 07, 2022 -

Donley Ford of Ashland responded

Thank you for the 5 Star review. We are pleased to hear that you enjoyed your buying experience here with us! Congratulations on your Nissan purchase, we hope to work with you again in the future! Thanks again for choosing Donley Ford of Ashland for your vehicle purchase!

March 04, 2022

Was really fast and easy, great service and good people. Highly recommend. Will come back again. More

by copusbryan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2022 -

Donley Ford of Ashland responded

Thank you for the awesome review and recommendation! We're glad Logan and the team were able to provide you with an efficient buying experience. Congratulations on your new truck and thanks again for choosing Donley Ford of Ashland!

March 03, 2022

Tegan helped me from start to finish when buying a car over the phone . He walked me through everything with the gadgets with my new vehicle. More

by armodic
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tegan Moyer
Mar 04, 2022 -

Donley Ford of Ashland responded

Thank you for the 5 Star review. Congratulations on your new Bronco Sport, that's a great color choice! We try to answer as many questions as possible for our customers. Please let us know if you have any more along the way, Tegan and the team are always here to help!

March 03, 2022

The service was good but a little pricy. They recommended that my wiper blades be changed and I agreed to have them replace. I thought about it latter on and that was a mistake because the b More

by thomas.wayne22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Mar 03, 2022 -

Donley Ford of Ashland responded

Thomas, thank you for taking the time to leave us your feedback. We understand your frustrations! A lot of times our recommended repairs are preventative maintenance to avoid issues in the near future. This is why our Service Advisors always get approval from the customer before completing a repair on a vehicle. If you'd like to speak to someone more about your experience, please reach out to our Customer Relations Specialist, Connor Black at

March 01, 2022

I liked the willingness to work with me in the purchase. Max was good to work with, however he needs more training. I would have liked it if I was shown some of the basic features of the vehicle. Consider y More

by Rvanyo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nas Nixon, Jeff Myers
Mar 04, 2022 -

Donley Ford of Ashland responded

Thank you for taking the time to leave us your feedback. We appreciate your suggestions. We strive to provide the best experience we can for all of our customers. Nas is one of our new sales-people and is still learning. We continue to work every day to educate our Customer Advocates, in an effort to better provide our customers with a truly exceptional experience. Thanks again for choosing Donley Ford of Ashland, if you still have questions that need answered, feel free to reach back out and a member of the team will get you answers as quickly as possible!

March 01, 2022

Took my SUV to the dealership and gave them all day to fix the issue. After 450 plus dollars spent and all day . Went into the dealership to get into my SUV . Got in and went less than a mile down the roa More

by mase8274
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Racquel
Mar 03, 2022 -

Donley Ford of Ashland responded

Thank you for taking the time to leave us your feedback. We completely understand your frustrations. We have spoke with the service team and the part that was originally replaced, was a faulty part. We will be contacting the part manufacturer in hopes to avoid this from happening again. We apologize for the inconvenience and hope to work with you again in the future and gain your business back.

February 28, 2022

Tegan was able to find me the vehicle that met my needs. He was very pleasant to deal with and the financial aspect was very quick and efficient to my needs. More

by frankyk79
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tegan Moyer
Mar 01, 2022 -

Donley Ford of Ashland responded

Thank you for the 5 star review. Tegan and the team will be glad to hear your positive feedback! Congratulations on your new vehicle and thanks again for choosing Donley Ford of Ashland for your vehicle purchase!

February 28, 2022

Ron toke good care of my edge. Donley ford has done me good on every thing I have fixed there More

by CRIST0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele LaRue
Feb 28, 2022 -

Donley Ford of Ashland responded

Thank you for the fantastic review. We always appreciate hearing from our repeat customers, your business is truly valued! Thanks again for being a valued Donley customer and we look forward to your next visit with us!

February 28, 2022

Tegan was great to work with. He got me into the MKS and fixed the concerns I had with it! More

by Annamwilliams1985
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Weiss, Tegan Moyer
Feb 28, 2022 -

Donley Ford of Ashland responded

Thank you for the 5 Star review and congratulations on your MKS purchase! We're glad the team was able to get the vehicle situated and get you on the road in your new vehicle. Please let us know if there are any questions we can answer later on and thank you for choosing Donley Ford of Ashland!

February 27, 2022

Kate was fantastic dealing with us. It was nice easy and quick. Made the experience perfect for us. She helped make us feel comfortable and at home. Love her. More

by Csiegfried64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katelyn Neel
Mar 01, 2022 -

Donley Ford of Ashland responded

Thank you for the wonderful review. We're so glad that Katelyn and the team were able to provide you with such a positive experience with us! Thank you for choosing Donley Ford of Ashland for your purchase and we truly hope to work with you again in the future!

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