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Donley Ford of Ashland

Ashland, OH

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510 Reviews
Need a little help figuring out how best to handle your automotive needs? Then you will be happy to learn the Donley Ford of Ashland team is prepared to make use of their knowledge to help you work out the best path going forward. Whether we are helping you learn more about the great new Ford cars found at our convenient Ashland location or offering up the inside track to the largest selection of parts and maintenance, we have no doubts the trusted of Ford experts at Donley Ford of Ashland have the ability to help you tackle these tough decisions. Tired of fighting with substandard support from other dealers? Then take a minute to join us as we point you in the right direction and help you forge a connection with the appropriate group of trusted Donley Ford of Ashland professionals.
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1641 Claremont Ave

Ashland, OH

44805

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Showing 510 reviews

June 11, 2023

Writing this in regards to my mother in law. She took the car she bought from them in for service & oil change on May 16th. They supposedly did a full inspection & changed all filters. One week More

by Tiffany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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Jun 12, 2023 -

Donley Ford of Ashland responded

Thank you for bringing this to our attention. We don’t take feedback like this lightly as we pride ourselves in being a transparent and honest group of people and location for you to service your vehicle without worry of this type of situation happening. We were advised on arrival that the vehicle was making a noise. We were able to diagnose and discovered that a rodent had made a nest in the blower box. We removed the cowl, cleaned out the nest to the best of our ability, but the damage was already done to the blower. The nest wrapped around inside the blower and was causing it to be out of balance, which was causing the noise. Parameters set by Ford mandate that we can’t place a repair under warranty that is not a quality issue from Ford, but a failure caused by an outside source. The nest did cause the blower motor to fail but it is not needed to remove the engine for this repair. If the nest were large enough, you may have to remove part of the dash to do a thorough cleaning of the air ducts but that was not determined during that visit. We did have the vehicle for almost 5 hours and only charged for 2 of those hours. We are very sorry if some of this wasn’t completely clear when explained. We do not want your Mother-in-Law to feel that she was being taken advantage of and hope that once the repair is done everything works out as you are hoping.

December 27, 2022

Brought my wife's car in for safety recall. The service was performed done long before expected. More

by sekopp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Keiffer
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Dec 29, 2022 -

Donley Ford of Ashland responded

Thank you for reaching out. We are so happy to hear that we were able to get everything taken care of in a timely manner. Please don't hesitate to reach out if you need anything. We look forward to seeing you again in the future.

December 16, 2022

Everyone are friendly and polite. The one thing I don’t care for is to have to write 15 words on this. More

by Hiller, Kim 246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know her name and Ron
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Dec 20, 2022 -

Donley Ford of Ashland responded

Thank you for your feedback Kim! We appreciate you!

December 10, 2022

Service performed within the time limits given. Courteous professional and kind service from all personnel. More

by DERRKEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept Ron
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Dec 12, 2022 -

Donley Ford of Ashland responded

Thank you for your feedback Derrken! We are happy to have been able to get everything taken care of for you in a timely manner. Please don't hesitate to reach out if you need anything. We look forward to seeing you again next time.

December 02, 2022

I too have dealt with Donley Ford for many years, and always found the service to be outstanding. Ron has always been a pleasure to do business with. More

by KRANTZCW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Kieffer excellent
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Dec 02, 2022 -

Donley Ford of Ashland responded

Thank you so much for your kind words. We truly appreciate your loyalty to us and look forward to seeing you again next time.

December 02, 2022

I have dealt with Donley Ford for many years and they have great staff in all departments and do a great job servicing my vehicle. More

by heffone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan North
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron and Raquel in the service department
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Dec 02, 2022 -

Donley Ford of Ashland responded

Thank you for your kind words. We truly appreciate you as a customer and are so glad you have been satisfied over the years. We look forward to seeing you again next time!

November 25, 2022

Took my Edge in for tire rotation and oil change. Excellent service and customer relations. More

by awright7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Nov 25, 2022 -

Donley Ford of Ashland responded

Thank you so much for your feedback! We are happy to have been able to take care of your maintenance needs. We look forward to seeing you again next time.

November 07, 2022

From scheduling to completion of services Donley Ford and its employees do a fantastic job. More

by marcval95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Keiffer
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Nov 08, 2022 -

Donley Ford of Ashland responded

Thank so much for your feedback. We are thrilled that you were happy with your service and look forward to seeing you again in the future. Please don't hesitate to reach out if you need anything.

October 29, 2022

Courteous and quick service at this dealership. They called because of a cancellation and I got in one hour earlier More

by LRICKERT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
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Oct 31, 2022 -

Donley Ford of Ashland responded

Thank you for your time in submitting a review. We are so happy to hear that we were able to get you in, out, and on with your day. We are here when you need us and look forward to seeing you again in the future.

October 24, 2022

The people are very friendly and knowledgeable. Because of this I like taking my vehicle there to be serviced. More

by VICKIESM55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service-manager Ron K.
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Oct 25, 2022 -

Donley Ford of Ashland responded

Thank you so much for your feedback. We love to get reviews like this one. We hope to provide this kind of service every single time. Please don't hesitate to reach out, we are here when you need us.

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