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Donalson Chrysler Dodge Jeep Ram - Service Center

Silsbee, TX

4.6
153 Reviews

153 Reviews of Donalson Chrysler Dodge Jeep Ram - Service Center

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October 14, 2021

THE SERVICE DEPARTMENT WAS FAST, EFFICIENT, FRIENDLY, KIND AND AFFORDABLE. I WOULD DEFINATELY RETURN FOR FUTURE BUSINESS. More

by matthewsfamily318
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wanda Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2021

Quick, knowledgeable and friendly also polite. It is like talking to family everyone willing to help. More

by BKREGER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wanda Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kari Leon, Sharon Bourgeois
October 10, 2021

Tim keep me informed on the status of my service. Very professional. Tim told me that I had one more free oil change. More

by DJK8959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Frasher
October 04, 2021

KARI DOES A GREAT JOB VERY GOOD AT WHAT SHE DOES EXCELLENT CUSOTMER SERVICE KEEP UP THE GOOD WORK More

by JAills
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kari Leon
October 03, 2021

Great place to take my vehicle for service. Staff is very knowledgeable, courteous and efficient. More

by DWATSON1214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kari Leon
October 02, 2021

They are always fast and efficient. They do their best to be up front and only do the needed work. More

by TJANDSAM32604
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wanda Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kari Leon, Tim Frasher
September 30, 2021

Everyone was very kind and helpful. Service was very quick. My overall experience was very pleasant. More

by magicman0690
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kari Leon, Tim Frasher
September 25, 2021

People are friendly and helpful. They keep you up dated on the progress of your vehicle. Keep up the good work. More

by WOODYANDVICKIE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Frasher
Jan 14, 2022 -

WOODYANDVICKIE responded

Great service

Jan 14, 2022 -

WOODYANDVICKIE responded

Great service and great people

September 25, 2021

My understanding is a diagnostic fee shouldn't be charged if the dealership is fixing the problem. More

by JULIA JACKO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tim Frasher
September 24, 2021

My overall experience was good. Kara was very rude yesterday. She didn’t knowledge me when I walked up to her desk. Tim asked me to come to his desk for help. More

by ROSALYNN30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wanda Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kari Leon, Tim Frasher