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Donalson Chrysler Dodge Jeep Ram - Service Center

Silsbee, TX

4.6
153 Reviews

153 Reviews of Donalson Chrysler Dodge Jeep Ram - Service Center

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February 25, 2022

My visit and service on Feb. 23rd was excellant. They always go about and beyond. More

by ASHCRAFT4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wanda Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Donalson Chrysler Dodge Jeep Ram responded

Thanks for your feedback! We're happy to hear Ms. Wanda and the team took great care of you. Please do come to see us again next time, and we appreciate your business! -the Donalson family

February 23, 2022

Fast friendly service made us comfortable rotated our tires offered us coffee and donuts while we waited. Great experience More

by FOWLERKISS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Frasher
Mar 02, 2022 -

Donalson Chrysler Dodge Jeep Ram responded

Thanks for your feedback! We're happy to hear that Tim great care of you. (and what do you think about that coffee machine? Have you tried the vanilla cocoa yet??) We appreciate your business! Come back and see us next time. -the Donalson family

February 18, 2022

As usual, Kari, Jim and Wanda were great. Also Jimmy in parts was informative and helpful. They have been my go to for service on my Ram since 2008. More

by CECILMOUNCE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wanda Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy, Kari Leon, Tim Frasher
Mar 02, 2022 -

Donalson Chrysler Dodge Jeep Ram responded

Cecil, we're so happy to hear that you have such great experiences with our service team. Thank you for your kind words and your business! -the Donalson team

February 18, 2022

Great courthouse professional courstomer service skills very well taken care of my vehicle thank you mrs kerrie More

by donnaklynch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kari Leon
Mar 02, 2022 -

Donalson Chrysler Dodge Jeep Ram responded

Thank you for sharing your feedback! We're happy to hear (though not surprised) that Kari takes good care of you. Thanks for your business, and we'll see you next time! -the Donalson family

February 13, 2022

Kari and Wanda both are THE VERY BEST! I never have to worry about getting my service done because Kari has taken care of me for years. She always knows just what I want and what I need. Wanda has alway More

by nneel1551
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wanda Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kari Leon
Feb 18, 2022 -

Donalson Chrysler Dodge Jeep Ram responded

Thank you for sharing your experience! We are sure Kari and Wanda will appreciate the kind words - we're lucky to have them! We look forward to working with you next time. -the Donalson Auto family

February 12, 2022

Tim was my service manager and incredibly helpful, prompt, friendly, and knowledgeable. Tim handled my issues swiftly and communication was very impressive. All my issues were fixed quickly and reason More

by rpampolina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Frasher
Feb 18, 2022 -

Donalson Chrysler Dodge Jeep Ram responded

Hi Ricci, thanks so much for sharing your thoughts on your service visit! Tim is definitely an all-around great guy. Thanks for trusting us with your service needs, and we look forward to working with you next time! -the Donalson Auto family

February 04, 2022

I was kept up to date on how the work was done and what else I need when they did the inspection. More

by RD2W2LT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Frasher
February 04, 2022

Service was great, Kari was awesome as usual. She has a great positive attitude all the time. More

by tonyz71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kari Leon
Feb 18, 2022 -

Donalson Chrysler Dodge Jeep Ram responded

We're glad to hear you had a great experience in our service drive! Kari certainly is a ray of sunshine. Thanks for sharing your thoughts, and we look forward to seeing you next time! -the Donalson Auto family

February 03, 2022

I had great customer service and a great experience in you dealership. And will be back when I need anything else done More

by DODGE0407
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stewart snapp, Tim Frasher
February 03, 2022

Mr. Tim has always been very helpful. Let’s you know what going on with your car. More

by LINDARICH1952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kari Leon, Tim Frasher
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