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Donalson Chrysler Dodge Jeep Ram

Silsbee, TX

Overview
Employees
Reviews
Vehicles
4.8
703 Reviews
Welcome to the ALL NEW Donalson CDJR in Silsbee, TX! The Donalson family brought Dodge to Silsbee decades ago, and we are happy to return to the Dodge family. We are excited to serve all your sales and service needs and show you the #DonalsonDifference!
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1305 Hwy 96 Bypass

Silsbee, TX

77656

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Showing 703 reviews

February 12, 2022

Tim was my service manager and incredibly helpful, prompt, friendly, and knowledgeable. Tim handled my issues swiftly and communication was very impressive. All my issues were fixed quickly and reason More

by rpampolina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Frasher
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Feb 18, 2022 -

Donalson Chrysler Dodge Jeep Ram responded

Hi Ricci, thanks so much for sharing your thoughts on your service visit! Tim is definitely an all-around great guy. Thanks for trusting us with your service needs, and we look forward to working with you next time! -the Donalson Auto family

February 09, 2022

Donalson has the best customer service. Bryan our salesman was awesome. Ms Sharon in finance was excellent as well More

by SDBASS1978
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Bourgeois, Bryan Welker
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Feb 18, 2022 -

Donalson Chrysler Dodge Jeep Ram responded

Thanks for the kind words! Bryan and Ms Sharon are both pretty fantastic, aren't they? We're glad to hear you feel the same, and congratulations on your new Jeep! (Don't forget the rubber ducks!) -the Donalson Auto family

February 08, 2022

Transaction was made over the phone with helpful sales staff. Car was clean and gassed up. Time at dealership to complete the purchase was minimal. Our sales associate, James Chesser, offered to help set More

by gjohnson126
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sharon Bourgeois, James Chesser
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Feb 18, 2022 -

Donalson Chrysler Dodge Jeep Ram responded

We're glad to hear you had such a positive experience! We definitely strive to make things as simple as possible. Congratulations on the new ride, and please do give us a call if you need anything! -the Donalson Auto family

February 07, 2022

Awesome service from Patty and Bryan … leaving with a BIG SMILE!! Great customer service!!! Go see them!! More

by STORMIE.Samford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patty Serrato, Jimmy Haining, Bryan Welker
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Feb 18, 2022 -

Donalson Chrysler Dodge Jeep Ram responded

We pride ourselves on being fun and friendly to deal with, and we're glad to hear that's how you felt! Congratulations on the new Jeep, and please do stop in any time! -the Donalson Auto family

February 07, 2022

Patty is awesome Great customer service Very knowledgeable about her products and Inventory would recommend anybody to her More

by rragsdale21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patty Serrato
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Feb 18, 2022 -

Donalson Chrysler Dodge Jeep Ram responded

Thanks so much for sharing your experience, and congratulations on the new truck! We know Patty will be happy to hear you had such kind things to say about her. Please do come back and see us anytime! -the Donalson Auto family

February 04, 2022

Service was great, Kari was awesome as usual. She has a great positive attitude all the time. More

by tonyz71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kari Leon
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Feb 18, 2022 -

Donalson Chrysler Dodge Jeep Ram responded

We're glad to hear you had a great experience in our service drive! Kari certainly is a ray of sunshine. Thanks for sharing your thoughts, and we look forward to seeing you next time! -the Donalson Auto family

February 04, 2022

I was kept up to date on how the work was done and what else I need when they did the inspection. More

by RD2W2LT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Frasher
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February 03, 2022

Mr. Tim has always been very helpful. Let’s you know what going on with your car. More

by LINDARICH1952
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kari Leon, Tim Frasher
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February 03, 2022

I had great customer service and a great experience in you dealership. And will be back when I need anything else done More

by DODGE0407
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stewart snapp, Tim Frasher
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February 03, 2022

Bryan Welker and his associates were extremely helpful in finding vehicles in our price range that we are thrilled to own! They were also very sensitive and respectful of our family's needs. They are honest, More

by mleannetodd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Welker
Report | Print
Feb 18, 2022 -

Donalson Chrysler Dodge Jeep Ram responded

Thanks so much for the thoughtful feedback! We strive to be the kind of place that makes customers feel comfortable and well taken care of - glad to hear it's working! Congratulations on your new-to-you-ride, and please do stop by any time in the future! -the Donalson Auto family

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