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Donalson Chrysler Dodge Jeep Ram
Silsbee, TX
703 Reviews
Welcome to the ALL NEW Donalson CDJR in Silsbee, TX! The Donalson family brought Dodge to Silsbee decades ago, and we are happy to return to the Dodge family. We are excited to serve all your sales and service needs and show you the #DonalsonDifference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 703 reviews
Verified Customer
July 31, 2022
They were fast, helpful and very friendly. Ms. Wanda was very kind and helpful, and the staff was great and informative. Ms. Wanda was very kind and helpful, and the staff was great and informative. More
by brittany
July 30, 2022
Wanda was very polite and kept us informed of the service being done throughout the entire process. being done throughout the entire process. More
by GGPANDA
Employees Worked With
July 29, 2022
Great customer service. Everyone was very nice and professional, definitely recommend them for your car needs. Everyone was very nice and professional, definitely recommend them for your car needs. More
by Faithmirvin
Employees Worked With
July 29, 2022
Very helpful. Very straightforward. Not overpriced like most dealerships. Just felt like honest and good people. Would recommend this dealership to anyone in the a Very straightforward. Not overpriced like most dealerships. Just felt like honest and good people. Would recommend this dealership to anyone in the area. More
by devin_craig99
Employees Worked With
Other Employees :
Holden Mitchell, Nate Avery, Patty Serrato, Dustyn Fraley, Bryan Welker, Marty Balsimo
July 28, 2022
I asked for the dealerahip's bottom price on a vehicle and was quoted an excellent price. Super exciting! When I called to give a down payment to hold the car, the total I was given was over a thousand do and was quoted an excellent price. Super exciting! When I called to give a down payment to hold the car, the total I was given was over a thousand dollars more than what we discussed. They had tacked on "clear coat" and Scotchguard, theft protection, and window tinting (windows were already tinted). After I threatened to walk away, they reduced the "extras" to a little over $600. The deal was good enough that I would have been shooting myself in the door by walking away at that point, but it galled me to do business with a dealership that uses this type of dishonest dealings. I feel like many probably do, but I'm sure some out there don't. Don't quote me one price then attempt to charge me another! More
by kltwin2
July 28, 2022
The dealership resolved the recall issue in a timely manner. I waited less than the 40 minutes that they said it would take to complete repairs. manner. I waited less than the 40 minutes that they said it would take to complete repairs. More
by gcd2
Employees Worked With
Kari Leon, Shalina Wells
July 22, 2022
Went to Donalson this morning after being tired of dealing with Nissan of Silsbee and their horrible maintenance department. Was met by Bryan Welker at the door and the mission began to find me the be dealing with Nissan of Silsbee and their horrible maintenance department. Was met by Bryan Welker at the door and the mission began to find me the best deal possible on the Jeep I had been eyeing. He made every effort to ensure I was taken care of quickly and with full respect to my intentions of leaving with the Jeep of my choice. Stop by and see him, he and Jimmy Haining will not let you down, and will make every effort to earn your respect and appreciation as they did mine! More
by roytimberlane
Employees Worked With
Jimmy Haining, Bryan Welker, Perry Jones
