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Donalson Chrysler Dodge Jeep Ram
Silsbee, TX
719 Reviews
Welcome to the ALL NEW Donalson CDJR in Silsbee, TX! The Donalson family brought Dodge to Silsbee decades ago, and we are happy to return to the Dodge family. We are excited to serve all your sales and service needs and show you the #DonalsonDifference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 719 reviews
February 27, 2025
Very thorough very polite and helpful. Went out of their way to help. Worked well with us Went out of their way to help. Worked well with us More
by alglenda1964
Verified Customer
February 20, 2025
The salesman did a great job. Was really impressed with everything. Everyone went went to was very helpful Was really impressed with everything. Everyone went went to was very helpful More
by alglenda1964
February 16, 2025
The dealership has answered all of our questions & given us good service on all of our older vehicles also. The service advisors are very knowledgeable & helpful. us good service on all of our older vehicles also. The service advisors are very knowledgeable & helpful. More
by RONONNAWILLIAMS
February 01, 2025
Everyone was very polite. Brandon spent extra time informing me about the used Kia Soul I purchased Brandon spent extra time informing me about the used Kia Soul I purchased More
by clarissachesney60
January 23, 2025
There is no assistance for Spanish speakers at all which is completely odd being that we are in Texas and I is the 2nd most spoken language. We were able to secure financing but forced to pay for a package is completely odd being that we are in Texas and I is the 2nd most spoken language. We were able to secure financing but forced to pay for a package we had to interest in whatsoever (window tint and interior cleaning waranty). The seller claimed he gave us a set of key at closing which he didn’t as we didn’t take the vehicle until 4 days later since it had to be fitted for a gooseneck. He then said he would look for them and finally simply said he couldn’t find them only to stop responding after that. I never did find out if they simply lost the other set of keys or if they had been inexistent from the beginning. My husband just called to inquire about the free oil change and the operator was rude and offered no assistance. No, I would not recommend this place again. More
by JCHAVEZ175
Employees Worked With
January 10, 2025
-Neatness and clean -Sales personnel are courteous and respectful -The dealership was the only one that had the truck in the design I wanted. Therefore, it was worth it for me to fly from Boca Raton, FL respectful -The dealership was the only one that had the truck in the design I wanted. Therefore, it was worth it for me to fly from Boca Raton, FL to Silsbee, Texas to purchase it. More
by donaldsr2000
Employees Worked With
December 27, 2024
Not knowing the service that was reportedly done before selling should be fully known by salesman before selling vehicle. Saying whatever car fax says isn’t acceptable. Mud caked in fuel cap unacceptable selling should be fully known by salesman before selling vehicle. Saying whatever car fax says isn’t acceptable. Mud caked in fuel cap unacceptable Otherwise great individual More
by taylorronda42
Employees Worked With
December 18, 2024
Extremely helpful personal and also very informative. Help us get into the vehicle that we wanted. Help us get into the vehicle that we wanted. More
by justaboutus0815
December 11, 2024
I like the people who work there. I don't like the people who pressure you to buy the extra warranty. I don't like the people who pressure you to buy the extra warranty. More
by hancocksandra89
December 04, 2024
Finance people are great, Cody was great. Salesperson person needs training and to stop giving out personal business. Salesperson person needs training and to stop giving out personal business. More
by MAW53
