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Donalson Chrysler Dodge Jeep Ram
Silsbee, TX
703 Reviews
Welcome to the ALL NEW Donalson CDJR in Silsbee, TX! The Donalson family brought Dodge to Silsbee decades ago, and we are happy to return to the Dodge family. We are excited to serve all your sales and service needs and show you the #DonalsonDifference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 703 reviews
November 20, 2024
Failed to do even a complete detailing, much less the surface protection that was a mandatory $1500 charge. Salesperson said they would schedule it, never did. Misrepresented condition of vehicle, saying surface protection that was a mandatory $1500 charge. Salesperson said they would schedule it, never did. Misrepresented condition of vehicle, saying there was a slight sag on the back corner of headliner. In fact, the back half of the headliner was unattached, but just tucked into the door and window seals to LOOK attached. Sent pics to salesman over a week ago. He said he sent it to management. Haven't heard a word about that either. So far, it appears that this dealership isn't committed to its own reputation, much less customer satisfaction. Their lack of response means I've paid $1,500 more than I should have for surface protection I did not receive, plus the upcoming cost to have the headliner repaired. Will not purchase there again, and will advise friends and family to avoid them as well. More
by gabrielburke05
Verified CustomerEmployees Worked With
James Redd
November 16, 2024
Excellent service and support from these guys! !! We will be back for future trucks for sure! !! We will be back for future trucks for sure! More
by denny2
November 12, 2024
Customer service was very professional and sales manager did a great job of explaining everything to me did a great job of explaining everything to me More
by garyspersonal
November 07, 2024
Awesome and speedy process! Bought our used Escalade and were done in about three hours Bought our used Escalade and were done in about three hours More
by JAMIEARNIE72
November 04, 2024
Everyone was very friendly and willing to answer any questions I had.I have received calls after the sale to make sure I was enjoying the truck. questions I had.I have received calls after the sale to make sure I was enjoying the truck. More
by REDKELLEY50
October 23, 2024
Sellsman was new, but he answered all the questions we need to know, he did a good job. need to know, he did a good job. More
by WALLISDON57
Employees Worked With
October 19, 2024
Great service and staff. They go out of there way to get you a vehicle. They go out of there way to get you a vehicle. More
by hodgesk35
Employees Worked With
October 18, 2024
Very very nice. Answered my questions. Worked with me on a deal. Brenden very nice. Answered my questions. Worked with me on a deal. Brenden very nice. More
by pamandhayley
Employees Worked With
October 10, 2024
I was very disappointed in that my truck was NOT ready for me to pick up the day I had signed papers at my Credit Union. The salesmen new the items that needed to be taken care of before I got there. Comm for me to pick up the day I had signed papers at my Credit Union. The salesmen new the items that needed to be taken care of before I got there. Communication was bad throughout the whole process from the manager and the salesmen. They were not rude to me, it was I was left in the dark on the process on things getting taking care of. I had to constantly call or text on the status of the truck. No one ever apologize on how what happened. Sad. This my second time to buy a vehicle from this location and will probably think twice the next time. More
by JIMBOLAN62
October 03, 2024
Great guy and made us a good deal. Highly recommend him in a Dodge purchase. Highly recommend him in a Dodge purchase. More
by song2u
