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Don's Ford - Service Center

Utica, NY

4.6
151 Reviews
Call Service Center (315) 864-7100

151 Reviews of Don's Ford - Service Center

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October 01, 2024

They reviewed another dealers service bill and went to work. Their mechanic John figured out the problem and corrected it for 10% what the dealer in Maine charged. More

by JEFF@TRAILERMANJEFF.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic John for diesel trucks #1
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Oct 02, 2024 -

Don's Ford responded

We're glad to hear that John and the team at Don's Ford could help you out and save you some money! Thanks for sharing your experience with us. If you need anything in the future, just give us a shout!

October 01, 2024

Thank you John for getting me in so quickly and taking care of my suv. More

by E2kbeasock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Don's Ford responded

We're happy to hear that John made your experience worthy of five stars! Thanks for sharing, and feel free to stop by again at Don's Ford!

October 01, 2024

Scott Rissucci is the best salesperson to work with. He is attentive, and was very quick with replies. We will continue to do business with Don’s as long as Scott is there. More

by WILLIAM.DOWSLAND
Recommend Dealer
Yes
Employees Worked With
Scott Rissucci
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Oct 02, 2024 -

Don's Ford responded

Thank you for the five stars, William! We'd give you a 6-star experience if we could! It's wonderful to hear Scott helped you and everything worked out nicely. If you have questions about your new ride or need any assistance, you can always reach out to Scott and the Don's Ford crew. Enjoy your new car!

October 01, 2024

The expierence was extremely easy due to sale person Matt. He was patient and knowle More

by OF321
Recommend Dealer
Yes
Employees Worked With
Salesman Matt
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Oct 02, 2024 -

Don's Ford responded

Thanks a million for your positive review! We look forward to providing you with another five-star experience during your next visit to Don's Ford!

October 01, 2024

I was treated fairly and had a very good experience…I enjoyed the over all experience.. More

by JNICHS36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Don's Ford responded

We're glad to know you had a great experience with us. Thank you for your positive feedback about Don's Ford. We hope to see you again. Safe travels!

March 17, 2024

They did a great job making my car feel brand new again, thank you so much! More

by EMILEEBURLEIGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt and Alex from Dodge
Report | Print
Mar 17, 2024 -

Don's Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, Emilee, and don't hesitate to let us know if we can be of further assistance. Billy Melendez Service Manager

March 14, 2024

Fixed my car and the price that I had to pay was not to much More

by PFOGERTY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 14, 2024 -

Don's Ford responded

We're happy to have been able to get you safely back on the road at a fair price. Thank you for the feedback and trust in us with your vehicle's care at Don's Ford. Travel safe and reach out to us again whenever we can next be of service.

March 13, 2024

Great people, great work, never disappointed. Nice to see customer and company loyalty. A rare quality these days. Highly recommend Dons Ford of Utica ny More

by COALHILLHIGHLANDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 13, 2024 -

Don's Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Don's Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Billy Melendez Service Manager

March 12, 2024

Matt was great to work with, took care of everything from the recall, inspection and new tires More

by DUNCJOE51
Recommend Dealer
Yes
Employees Worked With
Matt Hearn
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Mar 12, 2024 -

Don's Ford responded

Joe, Thank you for choosing Don's Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Billy Melendez Service Manager

March 09, 2024

Service was amazing and fast paced! Workers are so so friendly and always make sure it’s an easy process and definitely look out for their customers! More

by SKYLARTOWNSEND1824
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Swald
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Mar 10, 2024 -

Don's Ford responded

Fast and friendly service is always what we strive for, Skylar, and customer safety and satisfaction are our highest priorities here at Don's Ford. Your kind and thoughtful feedback is sincerely appreciated and means a lot to the team. It's our pleasure to provide you seamless and amazing service, and we look forward to the next opportunity.

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