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Don's Ford - Service Center

Utica, NY

4.6
150 Reviews
Call Service Center (315) 864-7100

150 Reviews of Don's Ford - Service Center

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December 01, 2024

excellent crew espically Scott R. in sales and Kristin in service & pick up at home or work. More

by ALAN PERTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott R. and Kristin
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Dec 02, 2024 -

Don's Ford responded

Thank you so much for your kind words about our team! Scott, Kristin, and the Don's Ford team are here to help you with any future needs!

December 01, 2024

We didn't buy a vehicle at Don's Ford! Therefore, we cannot rate anything about them More

by GORDONBETTS
Recommend Dealer
No
Employees Worked With
None
Report | Print
Dec 03, 2024 -

Don's Ford responded

Hello, Thank you for your feedback! I would love to hear more about how I can assist you further and earn a five star rating from you next time! When you have a moment, please reach out to me directly at ahutchings@carbonecars.com. Thank you, Allen Hutchings Assistant General Manager

November 30, 2024

Satisfied satisfied satisfied satisfied very happy with the service everyone was very nice and helpful More

by DMEWYMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Street
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Potasiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jo Marie Ferrucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Don's Ford responded

Wow, thank you for sharing your positive experience. It brings us joy to see how satisfied you are! If you need anything else, don't hesitate to give us a shout at Don's Ford!

November 24, 2024

Easy making the service appointment. Vehicle was brought in on schedule. Work was done right. More

by SDRISUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Don's Ford responded

Making your service experience as easy as possible is a high priority for us at Don's Ford. For more high quality service, we warmly welcome you back to visit us again!

November 23, 2024

I had a great service experience. Vehicle brought in when scheduled. Repaired right the first time. All good More

by SDRISUCCI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 25, 2024 -

Don's Ford responded

Thanks a million for your review. We aim to for all repairs to be done right the first time and glad we hit the mark for ya. When you're ready for your next service appointment, feel free to reach out to us at Don's Ford!

November 22, 2024

Very friendly and fixed the problems I had with my car in a timely manner. More

by RXYADD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Don's Ford responded

That's excellent to hear! Thank you for the high praise. All of us at Don's Ford look forward to welcoming you back.

November 22, 2024

Salesperson, Joe, was very helpful and made sure to find the right vehicle I was looking for. More

by JENPALINSKIHUMMEL
Recommend Dealer
Yes
Employees Worked With
Salesperson Joe = 5 stars
Report | Print
Nov 22, 2024 -

Don's Ford responded

At Don's Ford, we strive to make sure our guests find the vehicle that's the perfect match and very glad to know Joe made that a success for you! You are warmly invited to reach out to us again if you every need anything at all. Enjoy your day, and drive safe!

November 21, 2024

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by WMONGEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 22, 2024 -

Don's Ford responded

Thank you for the feedback! If there's anything else we can do, feel free to reach out to us at Don's Ford!

November 19, 2024

Disappointed you do not stock full synthetic oil I was told.. I had to wait 3 hours for an oil change More

by tsdecarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Potasiewicz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2024 -

Don's Ford responded

Hello, I'm sorry to hear about the inconvenience with your oil change. We strive for efficiency and it's disappointing that we fell short here. If there's anything else you'd like to discuss, please reach out to me directly at bmelendez@carbonecars.com. Thank you, Billy Melendez Service Manager

November 17, 2024

Easy and seamless buying experience. Matt was very helpful and took care of everything. EASY! More

by KISTNERJOHN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Potasiewicz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance manager. I can’t remember his name. Sorry!!
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Nov 18, 2024 -

Don's Ford responded

That's precisely our aim and glad we hit the mark for ya. Mark and the Don's Ford team are here for ya to make things easy for you in the future too!

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